Front DeskMember Services Representative

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

The Front Desk / Member Services Representative serves as the first point of contact for members and guests providing exceptional service and support while ensuring accurate records smooth daily operations and a welcoming club environment. This role supports the Membership Director assists members with a wide range of needs and helps coordinate club activities events and communications.

Essential Duties and Responsibilities:

Greet and assist members and guests in a friendly professional manner
Assist members with account-related needs including password resets guest passes profile updates and booking groups or activities
Answer incoming calls and direct inquiries to the appropriate departments
Maintain accurate club records including phone lists and member information
Assist the Membership Director with administrative tasks as needed
Support new member orientation including tours and onboarding assistance
Record daily event attendance counts in spreadsheets
Record daily group counts in spreadsheets
Maintain and update the New Member and New Homeowner lists
Book groups and other nonfood and beverage events
Prepare and maintain weekly club schedules and daily Desert Pavilion schedules
Create and maintain weekly rosters and tent cards
Track yearly lists of upcoming club events including open and closing dates
Manage charge lists and name tags for events
Create and distribute flyers for club events
Manage mailbox kiosks and assist members as needed
Stock and deep clean the Desert Pavilion area
Ensure event spaces are properly set up including room configurations and tablecloth placement
Manage TV screens and binders for advertising and promotional purposes
Take photos at club events as needed
Handle packages occasionally up to 50 pounds

Skills and Qualifications:

Strong customer service and interpersonal skills
Excellent organizational skills with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office Suite including Word Excel Outlook PowerPoint and Publisher
Proficiency in Canva
Ability to work independently and as part of a team
Ability to lift up to 50 pounds occasionally

Work Environment:

This position is primarily based at the clubs front desk and common areas and may require standing for extended periods interacting with members throughout the day and occasional physical tasks related to event setup and package handling.

Required Experience:

Unclear Seniority

Essential Duties and Responsibilities:

Greet and assist members and guests in a friendly professional manner
Assist members with account-related needs including password resets guest passes profile updates and booking groups or activities
Answer incoming calls and direct inquiries to the appropriate departments
Maintain accurate club records including phone lists and member information
Assist the Membership Director with administrative tasks as needed
Support new member orientation including tours and onboarding assistance
Record daily event attendance counts in spreadsheets
Record daily group counts in spreadsheets
Maintain and update the New Member and New Homeowner lists
Book groups and other nonfood and beverage events
Prepare and maintain weekly club schedules and daily Desert Pavilion schedules
Create and maintain weekly rosters and tent cards
Track yearly lists of upcoming club events including open and closing dates
Manage charge lists and name tags for events
Create and distribute flyers for club events
Manage mailbox kiosks and assist members as needed
Stock and deep clean the Desert Pavilion area
Ensure event spaces are properly set up including room configurations and tablecloth placement
Manage TV screens and binders for advertising and promotional purposes
Take photos at club events as needed
Handle packages occasionally up to 50 pounds

Skills and Qualifications:

Strong customer service and interpersonal skills
Excellent organizational skills with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office Suite including Word Excel Outlook PowerPoint and Publisher
Proficiency in Canva
Ability to work independently and as part of a team
Ability to lift up to 50 pounds occasionally

Work Environment:

This position is primarily based at the clubs front desk and common areas and may require standing for extended periods interacting with members throughout the day and occasional physical tasks related to event setup and package handling.

Required Experience:

Unclear Seniority

Key Skills

Arabic Speaking
Administration
General Services
Billing
Import
Administration Support

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About Company

Troon

Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more

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