Senior Project Manager, Client Connectivity
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are currently seeking a high calibre professional to join our team as anSenior Project Manager Client Connectivity.
In this role you will:
- Lead the Chinese desk from Implementation connect and collaborate with counterparts in Coverage Sales Service and develop sub-sector strategies and client plans
- Provide pre-mandate and RFI/RFP consultation and project management expertise for our Chinese client base utilising your deep SME knowledge of Payments Liquidity ERP and Regulatory Solutions
- Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery minimising friction
- Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively
- Serve as the central liaison between internal and external stakeholders across multiple regions effectively communicating with clients and senior stakeholders
- Take ownership of client relationships post-sales leading client communication throughout the project lifecycle and beyond
- Ensure every client is able to operate their accounts and services as expected and project expectations are met before a project is completed
- Drive continuous improvement initiatives to enhance our Net Promoter Score providing valuable feedback to Product to improve client experience
- Collaborate with cross-functional teams globally including Legal Operations IT Sales and Product to optimise internal processes and project delivery
- Stay updated on the latest developments in payments products and technology
- Act as a role model and escalation point for the team providing training support and guidance
- Drive the strategic priorities of the GPS business promoting a positive culture by maintaining a balanced approach to work and life even when under pressure
To be successful you will need:
- Extensive experience in building effective client relationships and stakeholder management
- Relevant experience in cash management/transaction banking managing Chinese Corporates
- Proficiency in payments and liquidity product knowledge with strong understanding of the China regulatory landscape
- Previous project management experience and/or relevant qualifications
- Familiarity with design thinking principles
- Ability to manage competing deadlines effectively in real-time
- Excellent communication (written and spoken Chinese and English) and influencing skills for client communication
- Proven ability to excel under pressure and drive strategic initiatives forward
Opening up a world of opportunity
is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Senior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
