Staff UX Researcher MetaMask

Consensys is the leading blockchain and web3 software company founded by Joe Lubin CEO of Consensys and Co-Founder of Ethereum. Since 2014 Consensys has been at the forefront of innovation pioneering technological developments within the web3 ecosystem.

Through our product suite including the MetaMask platform Infura Linea Diligence and our NFT toolkit Phosphor we have become the trusted collaborator for users creators and developers on their path to build and belong in the world they want to see.

Whether building a dapp an NFT collection a portfolio or a better future the instinct to build is universal. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on.

Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access use and build on.

Youll get to work on the tools infrastructure and apps that scale these platforms to onboard one billion participants and 5 million developers. Youll be constantly exposed to new concepts ideas and frameworks from your peers and as you work on different projects challenging you to stay at the top of your game. Youll join a network of builders that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs CEOs and team leads at tech companies.

About MetaMask

MetaMask is the leading self-custodial web3 wallet empowering millions of people worldwide to interact with decentralized applications trade assets and participate in the evolving crypto ecosystem. Were building products that make complex high-stakes financial and on-chain interactions intuitive safe and accessible.

Were looking for a Staff UX Researcher to drive strategic mixed-methods research for the company spanning product initiatives such as perpetuals trading predictions RWAs sports betting saving remittances and crypto spending.

What youll do

As a Staff UX Researcher on the MetaMask team you will own and lead the end-to-end research process for a complex product area that covers trading and personal finance. You will generate decision-quality insights that de-risk bets shape product strategy and accelerate execution across multiple product surfaces.

This is a high-impact senior IC role for someone who is equally comfortable designing rigorous studies synthesizing across data sources and influencing senior stakeholders in a fast-moving environment.

Lead end-to-end mixed-methods research

• Plan design and execute full-cycle research (discovery evaluative generative and strategic) using both qualitative and quantitative methods.
• Select and tailor the right methods (e.g. interviews diary studies usability tests surveys concept testing) to answer high-priority questions for the product and design team.
• Deliver robust timely insights that are tightly aligned with product milestones and decision points.
• Communicate insights in compelling digestible ways (presentations workshops artifacts dashboards narratives) tailored to different audiences from Independent Contributors to Executives.
• Establish and evolve research best practices processes and templates that scale.

De-risk and accelerate product decisions

• Partner with Product Design Marketing Data and Engineering leads at MetaMask to define research questions success criteria and learning roadmaps.
• Translate complex findings into clear actionable recommendations that directly influence roadmaps feature definitions and UX decisions.
• Identify and articulate trade-offs risks and opportunities grounded in user behavior and market context.
• Champion user-centered thinking in planning and prioritization forums ensuring user impact is considered alongside technical and business constraints.

Identify cross-team opportunities and scale research

• Work across product lanes and with other UX Researchers to uncover shared user needs overlapping journeys friction points and systemic UX issues.
• Help maintain a Continuous Discovery program that builds a durable always-on understanding of MetaMask (and future) users.
• Contribute to a program of Designer Enablement; training designers PMs and marketers to self-serve their own evaluative research. This involves coaching stakeholders and creating lightweight frameworks guidelines and tools.
• Mentor and support other researchers and cross-functional partners in sharpening research questions methods and interpretation.

Would be great if you brought this to the role

• 7 years of hands-on UX research experience including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
• Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques including survey design and basic statistics.
• Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems ideally in fintech trading or similarly complex financial domains.
• Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced ambiguous environments.
• Ability to translate nuanced sometimes conflicting data into clear prioritized recommendations.
• Excellent communication and storytelling skills with experience presenting to leadership and broad cross-functional audiences.
• Strong collaboration skills and experience partnering closely with Product Management Design and Engineering.

Bonus Points

• Youll be embedded within a specific MetaMask product team collaborating daily with PMs designers engineers product marketers and data partners.
• Youll report into the broader UX Research function contributing to shared standards knowledge repositories and cross-lane initiatives.
• Youll operate with a high degree of ownership and autonomy responsible for prioritizing research that delivers maximum impact for both users and the business.

Dont meet all the requirements Dont sweat it. Were passionate about building a diverse team of humans and as such if you think youve got what it takes for our chaotic-but-fun remote-friendly start-up environmentapply anyway detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need were ready for you to challenge our thinking on who needs to be in this role.

It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment you are acknowledging and consenting to this requirement.

Required Experience:

Staff IC