Open Jobs Cash Manager St James, Edinburgh

At SEPHORA UK beauty isnt just what we sell - its who we are. Its the freedom to express yourself the thrill of discovering something new and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family weve always pushed boundaries through creativity innovation and inclusivity.

Today with nearly 500 iconic brands and our own SEPHORA Collection were redefining the future of prestige beauty as we continue our bold expansion across the UK. If youre ready to bring passion energy and a love for immersive retail experiences to one of the worlds most dynamic beauty markets this is your moment to shape what comes next.

The Opportunity

As a Cash Managerat SEPHORA UK youll play a pivotal role in the store ensuring flawless operations and an exceptional instore experience from day one. Youll bring SEPHORAs bold inclusive spirit to life by leading cash operations with precision developing a confident and capable team and upholding the highest standards across accuracy compliance and customer service.

With a passion for operational excellence and a talent for coaching others youll empower our Beauty Advisors to deliver seamless transactions maintain strong operational standards and contribute to a memorable client journey. If you thrive in a fastpaced retail environment love building highperforming teams and take pride in delivering operational perfection this is your moment to help shape our newest SEPHORA store.

What youll be doing

• Leading coaching and inspiring Beauty Advisors to deliver exceptional service uphold SEPHORA operational standards and work collaboratively as one team.
• Providing ongoing training to elevate cash handling capability operational accuracy service confidence and product knowledge.
• Conducting performance checkins setting clear goals and creating personalised development plans to support continuous growth.
• Managing Employee Relations matters professionally including attendance performance concerns and followup actions.
• Overseeing all cash operations including tills reconciliations safe management deposits and daily audits ensuring accuracy efficiency and compliance.
• Analysing cashrelated KPIs identifying opportunities for improvement and driving action plans that elevate operational performance.
• Implementing lossprevention processes and ensuring adherence to SEPHORA policies to maintain a secure and compliant environment.
• Identifying operational inefficiencies and introducing process improvements to increase productivity and reduce risk.
• Troubleshooting IT and paymentrelated issues and ensuring seamless daytoday operations.
• Upholding store standards across cleanliness organisation and visual presentation to support an elevated customer experience.
• Monitoring stock levels (especially Minis & More) and ensuring prompt replenishment.
• Assist with new store opening activities such as unboxing organising and preparing stock (where applicable).

What youll bring

• Proven leadership experience in retail with strong expertise in cash handling operational accuracy and financial processes.
• Outstanding customer service skills and the ability to build rapport with both customers and team members.
• Strong coaching and teamdevelopment capability with confidence supporting both individual and collective performance.
• A genuine passion for SEPHORA team culture and creating a motivating inclusive work environment.
• Strong analytical skills and the ability to drive performance improvements across cash and store operations.
• Excellent communication and interpersonal skills with the confidence to engage and influence diverse teams.
• Strong organisation and timemanagement skills with the ability to manage multiple priorities.
• Experience managing ER processes where needed.
• Confidence using technology to support operational tasks cash handling sales tracking and store processes.
• Flexibility to work evenings weekends and holidays as required.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA youre joining a team that we truly value - and our benefits reflect that. Heres what you can look forward to:

• SEPHORA University - receive industryleading product customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performancebased commission tied to collective store success.
• A generous employee discount across the worlds best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts wellness support and more.
• Generous holiday allowance plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.