Internal Sales Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Build relationships. Grow accounts. Help shape a new way of working.
The Opportunity
ASSA ABLOY is the global leader in access solutions trusted by locksmiths and trade professionals across Australia. Our Lockwood Yale and Whitco brands are synonymous with quality reliability and innovation in door hardware and security solutions.
Were creating a new Inside Sales Representative role to support and grow our locksmith customer base. This role is focused onaccount growth relationship ownership and proactive customer engagementwithin a trade-focused environment.
This is not a transactional or order-processing role. Youll work closely with customers to understand how they operate identify opportunities and help them grow their business through the right products pricing and support.
If you enjoy building credibility with trade customers taking ownership of a portfolio and working with a degree of ambiguity this role offers both impact and progression.
The Role Growth Focused
As our Internal Sales Representative youll proactively manage and develop a portfolio of locksmith accounts working closely with Customer Service and Sales.
This is not a reactive order-taking role. Youll focus on account development: helping customers get set up to trade more effectively with ASSA ABLOY identifying growth opportunities and ensuring they are confident using our products pricing and ordering tools.
Because this is a new role youll also contribute to shaping call plans engagement cadences and best practices.
Your key focus areas:
Manage and develop a portfolio of locksmith accounts with a focus on longterm growth and retention
Build credibility and trust with locksmiths by understanding their work customers and operating challenges
Support account onboarding and ongoing enablement including pricing setup account hygiene and access to our eShop/customer portal
Communicate promotions product updates and trading opportunities clearly and professionally
Identify opportunities through structured valueled conversations and progress them appropriately
Qualify opportunities and coordinate effective handovers to Sales where site visits or complex support is required
Capture customer and market insights and share them with sales marketing and product teams
Maintain accurate CRM records and manage your portfolio with strong ownership and followthrough
What Success Looks Like
- You consistently engage your customer portfolio through proactive calls and follow-ups
- You identify and convert opportunities to grow account revenue
- Customers see you as a trusted partner not just a supplier
- You confidently communicate value and handle pricing conversations
- You maintain a strong accurate pipeline in CRM and follow through on commitments
What You Bring
To be successful in this role youll bring a combination of commercial acumen trade credibility and a proactive approach to developing customer relationships.
Experience in inside sales account management or customer development within a B2B environment where success is measured through account growth engagement and retention
- Experience working within locksmithing door hardware building products or trade distribution (preferred)
Knowledge of locksmithing hardware or door hardware or a demonstrated ability to quickly learn technical products and industry language
Confidence working with trade customers building rapport and credibility through practical solutionsfocused conversations
A consultative mindset you seek to understand how customers work and recommend solutions that genuinely support their business
Strong ownership and selfmanagement with the ability to plan your time manage a portfolio of accounts and follow through on commitments
Comfort using CRM systems to track activity opportunities and customer information accurately
The ability to communicate clearly and professionally adapting your approach to different customer needs and experience levels
Why ASSA ABLOY
Global Market Leader:Represent the gold standard in security (Lockwood Yale Whitco).
Top-Tier Facilities:Modern Oakleigh headquarters with anonsite café free parking and proximity to Huntingdale transport.
Career Trajectory:We offer clear pathways from Inside Sales into Field Sales and Account Management.
Comprehensive Benefits:Generous staff discounts regular social events and a dedicated Employee Assistance Program (EAP).
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Key Skills
About Company
No matter what your door opening requirements are, we can help. As a result, we're the leading provider of door opening solutions in the UK and Ireland.
