Application Support Agent Junior Temporary Position-

Are you ready to discover the role of an Application Support Agent Junior in Netcompany

As an Application Support Agent Junior you will:

• Receive and log user requests incidents and questions via email phone or face-to-face interactions.
• Provide technical support by investigating issues and identifying appropriate solutions.
• Keep end users informed about the status and progress of their requests.
• Participate in meetings with Commission staff including coaching and training activities.
• Contribute to the improvement of documentation and user manuals to support training and knowledge sharing.

Qualifications :

What would make you a fit for the role:

• Higher education or equivalent professional experience.
• First successful experience in user support.
• Excellent knowledge of English and basic knowledge of French. 
• Strong analytical skills with the ability to quickly understand processes combined with a solution-oriented mindset.
• Proactive and reactive approach to problem-solving with strong stress resilience.
• Excellent communication skills with a strong focus on customer satisfaction and knowledge sharing at different levels.
• Ability to work effectively in an international and multicultural environment with strong team spirit and interpersonal skills.
• ITIL Foundation certification is considered an asset.

Additional Information :

Being a part of the Netcompany team you will be provided with: 

• Opportunity to work in a modern environment & in a hybrid working model
• Seamless onboarding experience and a buddy to support you on your first steps
• Competitive compensation & benefits package
• Health and life insurance program
• Meal allowance 
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time