Business Support Officer – Transformation & Engagement for NATO with security clearance

Would you like to join the leading international intergovernmental organization

We are looking for a Project Support Officer to join the ITM Recovery Project at the NCI Agency. This is not a traditional PSO role it is a hybrid position that combines:

• Project administration (meeting minutes SharePoint reporting action tracking)

• Awareness campaign coordination (slides Q&As video production support)

• Organisational change management (OCM) support

• Handover/takeover (HOTO) artefact coordination

Responsibilities:

• Create campaign plans coordinate materials (slide decks Q&As) support video production engage internal and external stakeholders

• Help with workflow analyses transition approaches and communication plans aligned with project progress

• Collect and track project-to-service handover artefacts; ensure proper storage on the project portal

• Take minutes track actions manage SharePoint (version control folders access) update JIRA

• Provide weekly progress updates and monthly sprint completion reports

• Participate in daily stand-ups sprint planning sprint reviews and ad hoc workshops (on-site or remote)

• Maintain shared dashboards to track delivery status and issues

Essential Qualifications & Experience:

Subject Matter Expertise (SME) in:

• Creative concepts that will meet the ITM-RC1 project business objectives and resonates with the diverse internal and external audience.

• Specifically targeted to video production and communication material in support of organizational change and awareness campaign for large organizations.

• Experience in producing communications dashboards with progress and benefits will be considered an asset

• At least three (3) years experience in Awareness campaigns & supporting video creation

• At least three (3) years experience in organisational change/ transformational projects.

Administrative:

• Proficiency and experience in taking meeting minutes and draft comprehensive summaries.

• Proficiency and experience in managing Microsoft SharePoint portal;

• At least five (5) years experience in project management support

• Good Knowledge of project management principles practices and procedures.

• Proficiency in the use of Microsoft Office Suite.

• Thorough knowledge of the English language both written and spoken is essential; with ability to write concise texts / instructions for different audience;

• Ability to establish and maintain effective working relationships with stakeholders with positive attitude

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.