Application Support Agent RASFF (Medior)

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. Were present across 38countries with more than 17 000 employees and an annual revenue of more than 3.8billion euros in 2025.
The best of ICT with a human touch.

Why Join Axians European Institutions Team

Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.

We are seeking aApplication Support Agentto join our team in Brussels.

Responsibilities:

Receive and log requests/ incidents & questions from users (by e-mail phone or face to face); provide technical support investigate problems and determine appropriate actions.
Keep end-user informed on request status and progress
Setup configuration
Participate to meetings with Commission staff
Provide coaching session to Commission staff
Participate to meetings with the development team.
Improving documentation/ manual for training/shared knowledge

Required skills:

Higher education or equivalent overall experience
A first successful experience in user support (minimum 1 year)
European level C1 in French and English is mandatory
Good analytical skills and quickly understand process
Be solution oriented as well proactive and reactive to any problem
High communication skills and ensure customer satisfaction
Ability to work in an international/multicultural environment
Strong team player with excellent relationship skills
Stress resistant and able to impart knowledge at various levels

Miscellaneous:

• Any other language is an asset.
• A first successful experience in user support.
• ITIL Foundation Certified.

• EU Citizenship.
• Resident or available to relocate to Belgium.