Spa & Wellness Operations Manager

Knutsford - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Oversee daily operations across all Spa & Wellness facilities including treatment rooms pool gym and relaxation areas
Ensure adherence to Fairmont brand standards SOPs and luxury service expectations
Maintain compliance with all Health & Safety and operational protocols
Lead operational presence on the spa floor to ensure cleanliness presentation and service quality
Support the Spa Manager in delivering KPIs including utilisation guest satisfaction retail performance and payroll efficiency
Manage guest escalations and deliver effective service recovery
Support rota planning and ensure adequate staffing levels aligned with demand
Oversee stock control inventory management and product usage within treatment rooms
Support team onboarding training coaching and daily performance standards
Monitor operational costs and support budget adherence and efficiency initiatives
Encourage retail engagement and aftercare culture within the therapy team

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

Minimum 2 years experience in a luxury spa or wellness environment
Demonstrated leadership capability with a proactive solution-focused mindset
Strong communication skills with the ability to lead coach and delegate effectively
High attention to detail and commitment to luxury service standards
Basic understanding of budgets KPIs forecasting and operational performance
Experience with spa management systems and computer applications
Business Administration qualification or recognised therapist certification desirable
Excellent written and spoken English (additional languages beneficial)

Additional Information :

What is in it for you

Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

Employment Type :

Full-time

Oversee daily operations across all Spa & Wellness facilities including treatment rooms pool gym and relaxation areasEnsure adherence to Fairmont brand standards SOPs and luxury service expectationsMaintain compliance with all Health & Safety and operational protocolsLead operational presence on the...

Oversee daily operations across all Spa & Wellness facilities including treatment rooms pool gym and relaxation areas
Ensure adherence to Fairmont brand standards SOPs and luxury service expectations
Maintain compliance with all Health & Safety and operational protocols
Lead operational presence on the spa floor to ensure cleanliness presentation and service quality
Support the Spa Manager in delivering KPIs including utilisation guest satisfaction retail performance and payroll efficiency
Manage guest escalations and deliver effective service recovery
Support rota planning and ensure adequate staffing levels aligned with demand
Oversee stock control inventory management and product usage within treatment rooms
Support team onboarding training coaching and daily performance standards
Monitor operational costs and support budget adherence and efficiency initiatives
Encourage retail engagement and aftercare culture within the therapy team

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

Minimum 2 years experience in a luxury spa or wellness environment
Demonstrated leadership capability with a proactive solution-focused mindset
Strong communication skills with the ability to lead coach and delegate effectively
High attention to detail and commitment to luxury service standards
Basic understanding of budgets KPIs forecasting and operational performance
Experience with spa management systems and computer applications
Business Administration qualification or recognised therapist certification desirable
Excellent written and spoken English (additional languages beneficial)

Additional Information :

What is in it for you

Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

Employment Type :

Full-time

Key Skills

Sales Experience
Customer Service
Hotel Experience
Organizational skills
Hospitality Experience
Computer Skills
Management Experience
Millennium
Dermal Fillers
Front Desk
Esthetic Laser Treatment
Leadership Experience

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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