Solutions Engineer (Generative AI)

What youll be doing:

You will lead the implementation release and operationalization of workplace GenAI toolsturning architecture decisions and governance requirements into productionready deployments with overseeing documentation and service readiness. A major focus will execute POCs/POVs standing up provisioning and identity workflows building the operational strategies and ensuring performance/availability metrics meet enterprise standards before GA. This role will also help reduce manual overhead where ChatGPT tooling lacks mature admin capabilities by creating automation and operational processes for account/access custom GPT handling and controls support. You will operationalize ChatGPT Enterprise workspace management capabilities: implementing SSO/SCIM provisioning flows applying workspace roles supporting GPT publishing/sharing standards and enabling evidence capture via the Compliance API where required by audit/compliance partners. You will report to a Manager.

Summary of Primary Responsibilities:

• Onboard and implement GenAI tools integrating with enterprise identity/security tooling and standards.
• Implement ChatGPT Enterprise identity posture: SSO SCIM onboarding and support RBAC patterns in the workspace for admins/owners and GPT governance roles.
• Execute POCs/POVs: build capability maps define target productivity outcomes evaluate effectiveness support acceptable use artifacts and coordinate enduser communications.
• Operationalize GA readiness: monitoring/alerting availability metrics performance management release validation and service transition readiness.
• Create and maintain technical documentation for implementation deployment and maintenance processes.
• Enable support teams (Service Desk / 1LOD) with training runbooks and escalation pathways for GenAI tools
• Automate operational workflows where possible (provisioning steps governance tracking updates reporting lifecycle actions).
• Support custom GPT operational controls (where applicable): enforce sharing constraints track lifecycle status and align operational practice to governance requirements.
• Support enterprise GPT operations using documented ChatGPT Enterprise capabilities: workspace GPT sharing controls thirdparty GPT allow/block decisions. Shared edit access and admin ownership reassignment to prevent singleowner failure modes. Compliance evidence workflows using Compliance API logs/metadata where audit/compliance requires

What your background looks like:

• 48 years in engineering / implementation roles supporting enterprise SaaS tools collaboration platforms identity integration or workplace productivity systems.
• Handson experience implementing and operating productivity platforms and/or GenAI services with an emphasis on stability monitoring and operational excellence.
• Working understanding of governance mechanics that affect deployment (acceptable use approvals training/attestation access request flows).
• Comfort producing crisp documentation runbooks and knowledge articles; capable of training support teams.
• Build lightweight automation (e.g. workflow automation aligned to governance tracker patterns and audit reminders).
• 3 years of experience supporting enterprise audit/compliance evidence pipelines using the Compliance API / Compliance Logs Platform.
• 3 years of experience implementing ChatGPT Enterprise identity/provisioning and workspace management (SSO/SCIM/RBAC).

Qualifications :

• 48 years in engineering / implementation roles supporting enterprise SaaS tools collaboration platforms identity integration or workplace productivity systems.
• Handson experience implementing and operating productivity platforms and/or GenAI services with an emphasis on stability monitoring and operational excellence.
• Working understanding of governance mechanics that affect deployment (acceptable use approvals training/attestation access request flows).

Additional Information :

Our uniqueness is that we truly celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Benefits

Experian care for employees work life balance health safety and support of this endeavor we offer best-in-class family well-being benefits enhanced medical benefits and paid time off.

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Remote Work :

No

Employment Type :

Full-time