Customer Experience (CX) Analyst

İstanbul - Turkey

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Customer Experience (CX) Analyst who is responsible for examining every touchpoint of the customer journey to identify pain points and opportunities for this role youll be responsible for bridging the gap between raw data and actionable strategy ensuring that the voice of the customer drives business decisions.

Your Contribution to Something Big:

Gathering feedback from various channels including post-interaction surveys social media market places review sites and direct customer complaints
Visualizing the end-to-end customer lifecycle to identify touchpoints where the company either wins or loses customer satisfaction
Investigating drops in touchpoint scores to find the underlying operational or technical issues
Develop and maintain data flows using Python and APIs to retrieve transform and prepare data from external platforms for analysis and reporting
Improving transparency inside the company with building reporting structure and developing projects to improve service quality
Providing New Data Tool Solutions organizing trainings related to Data Security Automation and Data Visualization topics
Data Source Responsibility of CRM systems ERP systems and other business platforms
Creating dashboards and reports that translate complex sentiment data into clear executive-level summaries

Qualifications :

Bachelors degree in Engineering Statistics Mathematics Business Administration Economics or a related field
Strong experience in data analytics reporting dashboard development and process automation
Advanced knowledge of Power BI SQL and Excel
Hands-on experience with Azure Databricks and modern data environments for data preparation transformation and reporting
Experience with Python and/or R for analytics automation and process improvement
Hands-on experience in using Python and APIs to extract integrate and transform data from external platforms cloud-based environments and business system
Experience working with CRM systems ERP systems and other business data platforms
Strong understanding of data modeling KPI tracking reporting architecture and business performance analysis
Experience in project management digital tool ownership or cross-functional coordination
Strong knowledge of data quality process improvement and automation opportunities
Ability to translate business requirements into analytical and technical solutions
Strong analytical thinking problem-solving and stakeholder management skills
Excellent communication skills and the ability to work effectively in a cross-functional environment
Fluency in English

Remote Work :

Employment Type :

Full-time

We are looking for a Customer Experience (CX) Analyst who is responsible for examining every touchpoint of the customer journey to identify pain points and opportunities for this role youll be responsible for bridging the gap between raw data and actionable strategy ensuring that the voice of the c...

Your Contribution to Something Big:

Gathering feedback from various channels including post-interaction surveys social media market places review sites and direct customer complaints
Visualizing the end-to-end customer lifecycle to identify touchpoints where the company either wins or loses customer satisfaction
Investigating drops in touchpoint scores to find the underlying operational or technical issues
Develop and maintain data flows using Python and APIs to retrieve transform and prepare data from external platforms for analysis and reporting
Improving transparency inside the company with building reporting structure and developing projects to improve service quality
Providing New Data Tool Solutions organizing trainings related to Data Security Automation and Data Visualization topics
Data Source Responsibility of CRM systems ERP systems and other business platforms
Creating dashboards and reports that translate complex sentiment data into clear executive-level summaries

Qualifications :

Bachelors degree in Engineering Statistics Mathematics Business Administration Economics or a related field
Strong experience in data analytics reporting dashboard development and process automation
Advanced knowledge of Power BI SQL and Excel
Hands-on experience with Azure Databricks and modern data environments for data preparation transformation and reporting
Experience with Python and/or R for analytics automation and process improvement
Hands-on experience in using Python and APIs to extract integrate and transform data from external platforms cloud-based environments and business system
Experience working with CRM systems ERP systems and other business data platforms
Strong understanding of data modeling KPI tracking reporting architecture and business performance analysis
Experience in project management digital tool ownership or cross-functional coordination
Strong knowledge of data quality process improvement and automation opportunities
Ability to translate business requirements into analytical and technical solutions
Strong analytical thinking problem-solving and stakeholder management skills
Excellent communication skills and the ability to work effectively in a cross-functional environment
Fluency in English

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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