Banquet Operation Manager

Job Description Banquet Operations Manager

The Banquet Operations Manager is responsible for planning coordinating and supervising all banquet and event operations to ensure exceptional service and seamless execution. This role works closely with the Sales Banquet and Culinary teams to deliver successful events while maintaining the highest standards of service efficiency and guest satisfaction in line with Pullmans brand standards.

Key Responsibilities

• Oversee the daily operations of banquet functions including conferences meetings weddings and special events.

• Coordinate with Sales and Event teams to ensure all client requirements and event details are properly executed.

• Supervise banquet service staff to ensure high standards of service quality and professionalism.

• Conduct pre-event briefings and ensure team readiness before each event.

• Ensure proper setup service flow and breakdown of banquet events according to event orders (BEO).

• Monitor guest satisfaction and address any concerns promptly during events.

• Coordinate closely with the kitchen stewarding and other operational departments to ensure smooth event execution.

• Manage staffing schedules and manpower allocation based on event requirements.

• Ensure compliance with hygiene safety and operational standards.

• Monitor banquet equipment inventory and operational supplies.

• Prepare operational reports and evaluate event performance for continuous improvement.

• Maintain strong relationships with clients and ensure memorable event experiences.

Qualifications :

Qualifications

• Minimum 5 years of experience in Food & Beverage operations with at least 23 years in banquet management preferably in a 4- or 5-star hotel.

• Strong knowledge of banquet service standards event operations and large-scale function management.

• Excellent leadership communication and organizational skills.

• Ability to manage multiple events simultaneously in a fast-paced environment.

• Good command of English (spoken and written).

• Strong problem-solving skills and attention to detail.

• Proficiency in banquet event systems and basic computer applications (MS Office).

• Flexible to work irregular hours including evenings weekends and public holidays.

• Professional appearance and strong guest service orientation.

Remote Work :

No

Employment Type :

Full-time