Remote Flemish-speaking Junior Customer Experience Specialist
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Remote (Spain)
Start Date: ASAP
Schedule: 39 hours per week Monday Friday 09:00 18:00
Department: Customer Service
Work Model: Fully Remote
About the Role
We are looking for a Flemish-speaking Customer Experience Specialist to join a dynamic team within the automotive industry. In this role you will support customers and provide a premium service experience aligned with the standards of a luxury automotive brand.
You will act as the main point of contact for customers ensuring their inquiries are handled efficiently while delivering an outstanding customer journey.
Key Responsibilities
-
Provide high-quality customer support via phone email or other communication channels.
-
Assist customers with inquiries related to automotive products and services.
-
Deliver a premium customer experience consistent with luxury brand standards.
-
Resolve customer issues in a professional and timely manner.
-
Maintain accurate records of customer interactions in internal systems.
-
Collaborate with internal teams to ensure effective problem resolution.
-
Identify opportunities to improve customer satisfaction and overall service quality.
Requirements
-
Native or fluent Flemish (C2 level) and good English communication skills.
-
Previous experience in customer service or sales is required.
-
Experience working with premium or luxury brands is considered an advantage.
-
Strong communication and interpersonal skills.
-
Customer-oriented mindset with strong problem-solving abilities.
-
Comfortable working remotely and managing tasks independently.
Recruitment Process
The hiring process includes several steps:
-
Submission of application
-
Ownership validation (may take up to 48 hours)
-
Profile fit validation by CNX recruiters and the project leader
-
HR interview and assessments/tests
-
Supervisor interview
-
Client interview (depending on the project)
-
Job offer
-
Hiring
What We Offer
-
Fully remote position within Spain
-
Opportunity to work with a prestigious automotive brand
-
Stable full-time schedule (MondayFriday)
-
Professional development in an international environment
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
