Customer Service Specialist

Job Req Number: 109773
Time Type: Full Time

Are you passionate about putting customers first delivering the best performance and fostering true collaboration to keep the supply chains flowing Join us and be a part of DSVs global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Sydney.

The Customer Service Specialist plays an integral part in the logistic supply chain liaising with customers and service providers providing information and problem solving. The Customer Service Representative reports to assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers through the timely and accurate resolution of customer enquiries and complaints.

Your typical day at DSV:

• Build and maintain strong customer service relationships.
• Provide service information to customers via phone email Teams or CargoWise One including rate sourcing and DSV service offerings.
• Accurately log customer interactions and opportunities in the system and transfer calls to relevant team members when needed.
• Investigate and resolve customer issues using internal systems ensuring timely follow-up on unresolved inquiries.
• Ensure all quotations are created in CW1 and client rates are maintained for auto-rating.
• Keep customer records up to date and recommend process improvements where applicable.
• Complete documentation clearly and accurately following operational procedures and ensuring data integrity.

About you:

• Minimum five years experience in the freight forwarding industry and also within customer service department.
• Experience using CW1 is essential.
• Exceptional communication and interpersonal skills.
• Good communication customer service operational and numeracy (monetary and weights) skills are required.

Why DSV

Working at DSV means playing in a different a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be. Start here. Go anywhere.

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At DSV we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples Veterans and people of all ages genders and abilities. Everyone should feel welcome here. Were all about hiring the best talent. We want a team thats as diverse and dynamic as our communities.