Service Manager

Service Leader Lifeline Crisis Support Queensland

• Employment Term:Permanent full-time

• Location:Can be based in any of the following regions Cairns Townsville Wide Bay Burnett Rockhampton Sunshine Coast Ipswich Brisbane and Gold Coast

• Remuneration:$110k Super NFP salary packaging of up to $15900 & $2650 for meals & entertainment

Make a meaningful difference with UnitingCareQueensland

At UnitingCare we are leaders in crisis response the protection of vulnerable people and children financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in peoples lives.

As aService Leader youll be encouraged to grow develop and feel empowered to make the everyday easier for the people we care so passionately about. Lets make a meaningful difference together!

Your partin our UnitingCare team

We are seeking a Service Leader to manage the operational and business administration function of the Lifeline Crisis Support service and provide professional leadership to Lifeline Crisis Support employees with emphasis on delivery of high quality best practice service delivery and strong engagement of Crisis Supporters.

This role is required to work collaboratively with its team and the other Centre Service Leaders to drive maximum benefit for help seekers accessing Lifeline service

In addition you will:

• Lead and manage all aspects of the Service to ensure that goals and objectives are met as required and within prescribed time frames and parameters.

• Work within relevant practice and quality frameworks and risk management plans and identify and inform management of current or potential risks that may impact on service delivery the operations of the organisation and in particular the safety of clients and employees.

• Provide professional leadership to Crisis Support employees through participative supervision professional development and performance management with service excellence for our clients as a continued priority.

• Maintain a proactive focus on service recruitment and use the state-wide Training Schedule to plan training to meet student and service needs.

• Assess students in Lifeline accredited training where qualified to doso.

• Coordinate and facilitate recruitment of volunteer crisis supporters and rostering activities as required.

• Evaluate recruitment and learning activities report on outcomes and utilise data to inform planning.

What makes a difference for us

• Tertiary Qualification in a relevant field (e.g. Social Work Psychology or Social Science) as required by relevant service contract/s

• Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard

• Experience working in crisis support

• Current drivers licence

• Positive Blue Card

• Willingness to undergo a Criminal History check

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you

• Flexible work arrangements to support work-life balance

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15900) and meal entertainment (up to $2650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

• A recognition and rewards platform providing employee discounts at hundreds of retailers including everyday expenses holidays health insurance annual awards celebration wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave available after 6 months service in addition to the government scheme

• Diversity and inclusive leave offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year Diwali Ramadan NAIDOC weeks and other significant cultural events

• Career development opportunitiesto challenge yourself grow and make a meaningful difference

• A positive and inclusive team based on respect shared standards strong values and a commitment to serving others

Wed love you to be part of our UnitingCare family

Joining our FaDS team youll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer were a proud not-for-profit with more than 16500 staff and 9000 volunteers across our brands of BlueCare Lifeline ARRCS The Wesley Hospital Buderim Private Hospital St Stephens Hospital and St Andrews War Memorial Hospital and have been leading by example for more than 100 years.

Child safe Child friendly

UnitingCare is committed to being a Child Safe Child Friendly organisation and will:

• provide welcoming safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple everybody iswelcome here. At UnitingCare diversity is at the core of our who we are our mission and our are committed to providing equal opportunities to all employees no matter their sex race culture sexual orientation disability or gender our commitment to reconciliation and building long-term employment opportunities for First Nations peoples UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children young people and the elderly safe from harm within our services workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children young people adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse harm and exploitation across UnitingCare.