Open Jobs Store Director St James, Edinburgh

At SEPHORA UK beauty isnt just what we sell - its who we are. Its the freedom to express yourself the thrill of discovering something new and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family weve always pushed boundaries through creativity innovation and inclusivity.

Today with nearly 500 iconic brands and our own SEPHORA Collection were redefining the future of prestige beauty as we continue our bold expansion across the UK. If youre ready to bring passion energy and a love for immersive retail experiences to one of the worlds most dynamic beauty markets this is your moment to shape what comes next.

The Opportunity

As Store Director of your store youll be the driving force behind one of the most exciting openings in SEPHORA UKs expansion. Reporting to the Regional Retail Manager youll bring SEPHORAs bold inclusive and customerobsessed spirit to life from day one - shaping the vision culture and operational excellence of a store designed to set the benchmark for our future boutiques.

Youll own the full commercial operational and customerexperience performance of this flagship location leading and inspiring a highperforming management team to deliver worldclass service exceptional storytelling and outstanding business results. With your strategic mindset passion for people and ability to inspire youll define what the SEPHORA experience feels like for every customer who walks through the doors.

If you thrive in a fastpaced highgrowth environment and are energised by the opportunity to build create and lead something new this is your moment.

What youll be doing

Youll lead the store across strategy commercial excellence service and people including:

• Delivering strategic insight to the Regional Retail Manager through market analysis competitor intelligence and customer trends.
• Shaping and executing short and longterm plans to maximise both top and bottomline performance.
• Using local insights to influence product curation stock decisions and instore storytelling.
• Setting the bar for exceptional customer experience through SEPHORA Attitude behaviours and onfloor leadership.
• Coaching and supporting the team in real time to uphold service excellence in any situation.
• Leveraging customer satisfaction metrics (e.g. Love Meter) to drive continuous improvement and resolve issues quickly.
• Leading the management team to exceed sales targets across all categories including exclusive brands and SEPHORA Collection.
• Supporting the Customer Experience Manager Beauty and Services Managers to bring to life immersive educational and engaging customer experiences.
• Overseeing operational excellence across stock management cash handling replenishment and visual merchandising with the Operations Cash and Stock Managers.
• Conducting postevent reviews to measure the impact of promotions and activations.
• Creating a highperforming engaged team culture with regular coaching feedback and recognition.
• Communicating business priorities clearly so every team member understands the strategy and their role within it.
• Managing scheduling and annual leave to ensure strong floor coverage and operational efficiency.
• Partnering with the Recruitment team to attract exceptional talent and build a strong pipeline for the future.
• Managing team scheduling and annual leave effectively to maintain strong floor coverage aligned with store needs.
• Partnering with the Recruitment team to attract and hire exceptional talent for your store.

What youll bring

Youll be an inspiring strategic and commercially minded leader who thrives in a highenergy retail environment. You will also bring:

• Proven experience leading large highperforming retail teams with strong commercial and operational capabilities.
• A passion for delivering unforgettable customer experiences and empowering others to do the same.
• Strong analytical acumen to interpret sales data and inform strategic decisionmaking.
• The ability to coach and develop leaders driving capability performance and longterm growth.
• A track record of achieving sales targets and driving commercial results across multiple categories.
• Operational excellence across stock cash compliance and visual standards.
• A leadership style aligned with Sephoras values: inclusive creative empowering and customerobsessed.

Beautiful Benefits at Sephora UK

When you join SEPHORA youre joining a team that we truly value - and our benefits reflect that. Heres what you can look forward to:

• SEPHORA University - receive industryleading product customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performancebased commission tied to collective store success.
• A generous employee discount across the worlds best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts wellness support and more.
• Generous holiday allowance plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.