Production Admin Assistant | Hybrid | Dayshift

ZigZag is looking for a Production Team Assistant to join our team!

Company Overview

Our client is a Sydney-based globally recognized clothing label celebrated for its bold luxury-inspired silhouettes and accessible price point. The brand offers an array of trending streetwear tailored blazers and Y2K-influenced denim that effortlessly bridge the gap between day-to-night styling.

About the role

The Production Team Assistant is an entry-level support role within the Production Team based offshore in Manila. This role provides administrative and coordination support to the Bulk Production team ensuring accurate data management retailer documentation reporting and administration and timely communication across internal and external team and stakeholders.

The role plays a critical part in maintaining the operational efficiency of Lioness bulk production workflows by supporting client-facing administration retailer online portals and product enrichment sheets production tracking reporting and general team coordination.

This position is ideal for a highly organised detail-oriented individual with strong administrative capabilities who enjoys working with systems data and process-driven tasks in a fast-paced fashion environment.

Key Responsibilities

Communication & Coordination Support

• Liaise with internal departments including Sales Warehouse Logistics Design and Production regarding assigned tasks.
• Follow up with suppliers factories and service providers on outstanding items.
• Escalate issues requiring senior team attention promptly.
• Communicate professionally and accurately with internal and external stakeholders.
  Support smooth information flow across departments.

Reporting & Data Entry

• Maintain production schedules and status trackers.
• Assist preparation of weekly monthly and ad hoc reports.
• Update internal systems with production information and style data.
• Perform regular data checking and validation exercises.
• Ensure all information is maintained accurately and consistently.

Team Support

• Assist with meeting preparation note taking and action tracking.
• Support implementation of new workflows and process improvements.
• Assist neighbouring teams with administrative tasks where required.
• Participate in team meetings and provide updates on responsibility areas.
• Continuously identify opportunities to improve administrative efficiency.

General Responsibilities

• Follow Lioness processes policies and communication standards.
• Maintain confidentiality of company information.
• Demonstrate strong organisation professionalism and accountability.
• Proactively manage workload and deadlines.
• Contribute positively to team culture and collaboration.

Essential

• 13 years experience in an administrative data entry customer support or coordination role.
• Strong attention to detail and high level of accuracy.
• Excellent written and speaking English communication skills.
• Advanced proficiency in Google Sheets Google Workspace and Microsoft Office.
• Ability to manage repetitive tasks while maintaining accuracy.
• Strong organisational and time management skills.
• Ability to follow processes and work independently in a remote environment.

Desirable

• Experience within fashion wholesale production logistics or retail environments.
• Experience working with customer portals retailer systems or product enrichment platforms.
• Experience using ERP or PLM systems.
• Exposure to production sourcing or supply chain administration.
• Experience supporting offshore or international teams.

Personal Attributes

• Highly organised and process-driven.
• Detail-oriented with strong quality standards.
• Reliable and accountable.
• Proactive problem solver.
• Positive collaborative team player.
• Eager to learn and develop within the fashion industry.

ZigZag is committed to building a diverse inclusive and equitable workplace. We believe that talent knows no borders and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility we foster an environment where everyone is valued and empowered to thrive.

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