Account Director Surrey

Car Allowance 15% Bonus

Are you an inspiring FM leader ready to take ownership of one of the most high-profile client portfolios in the UK public sector

Were seeking a dynamic Account Director to oversee a prestigious multi-site campus in Surrey. This is a standout opportunity for a strategic commercially minded leader to shape service delivery strengthen senior client relationships and drive continuous improvement across a complex Total FM environment.

If you thrive on challenge enjoy influencing at the highest level and want to make a meaningful impact across a major government account this role offers the perfect platform.

The Opportunity

As Account Director youll be the driving force behind a full suite of FM services covering:

• Hard & Technical Services
• Soft FM
• Security
• Catering
• Project Delivery
• Workplace Experience

Youll lead a high-performing team manage endtoend operational delivery and play a pivotal role in shaping long-term strategic direction. Your leadership will ensure exceptional service robust compliance commercial growth and an outstanding workplace experience for thousands of users.

What Youll Lead & Deliver

• Champion a culture of excellence ensuring all contractual KPIs SLAs and quality standards are consistently achieved
• Build nurture and elevate senior-level client relationships acting as the trusted partner for all operational and strategic matters
• Lead and motivate multidisciplinary teams driving performance development and succession planning
• Oversee all technical and statutory compliance across a complex high-risk estate
• Ensure effective management of suppliers and subcontractors optimising value quality and delivery
• Drive commercial outcomes including P&L ownership cost efficiencies and long-term growth opportunities
• Implement forward-thinking initiatives that enhance service delivery innovation and customer experience

What Youll Bring

• Strong leadership experience within Total FM or Technical FM environments
• Expertise in managing M&E and critical infrastructure across complex estates
• Excellent knowledge of health & safety legislation compliance frameworks and safe systems of work
• Ability to create and embed best-in-class SOPs and EOPs for highrisk or technical environments
• Proven track record in developing high-performance FM and engineering teams
• Confident communicator with the presence to influence senior stakeholders and provide expert guidance
• Experience delivering large-scale capital or infrastructure projects on time and on budget
• Commercially astute with a passion for improving service driving value and strengthening partnerships