Reservations Supervisor, Pre-Opening The St. Regis London

• Process all reservation requests amendments and cancellations received via telephone email or other communication channels
• Identify guest needs and recommend appropriate room types packages and experiences
• Provides guests with information about the Bonvoy loyalty program and processes new enrollments.
• Input and access data in reservation systems.
• Verify availability confirm rates and explain guarantee cancellation and special rate policies to guests and partners
• Accommodate and record special requests with meticulous attention to detail
• Respond to challenges or discrepancies in rooming requests and propose suitable alternatives
• Ensure all billing instructions are correctly set up in line with Accounting standards
• Troubleshoot and resolve guest booking issues escalating when necessary
• Maintain exemplary knowledge of hotel services facilities and room categories to support guest enquiries
• Apply effective sales techniques to maximise revenue and room yield
• Input update and audit data within the reservations system to ensure complete accuracy
  Oversee the accuracy of room blocks reservations market codes and group allocations
• Support the Reservations Manager with scheduling training coaching and supporting team members
• Uphold confidentiality and protect all proprietary and guest information
• Maintain a professional refined appearance in line with standards
• Build strong working relationships with departments across the hotel
• Perform any additional reasonable tasks as requested by leadership

Core Competencies

We are seeking a polished detaildriven professional with a passion for luxury hospitality and the art of personalised service. You should have:

• At least 2 years of reservations or frontofhouse experience within hospitality
• At least 1 year of supervisory experience
• Strong communication abilities both written and verbal
• A refined approach to guest engagement and problemsolving
• Excellent organisational skills and accuracy in managing guest data
• A proactive mindset with the ability to anticipate guest needs
• Familiarity with hotel reservations systems and revenuedriven decision making

At The St. Regis London our Hosts are the heartbeat of our legacy of exceptional honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHubs exclusive retail wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday anniversaries personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.