CRM Communications Officer

Were Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow their products werent fit for purpose and small business owners often couldnt access what they needed. We set out to fix that.

Today were a financial platform - not just a credit card company. We offer a best-in-class business credit card SME-focused spend management platform a savings product that hit 1 billion in funds within its first year and a growing suite of tools and financial products that make running a small business easier.

1000 employees 20bn in annual card spend 200000 customers 17000 Trustpilot reviews averaging 4.7 stars and were profitable. Weve done a pretty good job so far but were just getting started!

Cardiff Minimum 3 days a week in office

Marketing at Capital On Tap

This team owns our online marketing SEO AIO customer communications PR social media brand positioning website and any above-the-line activity.

The Role

Were looking for a (Junior) CRM & Communications Officer to join our Marketing team in Cardiff. This is a more junior role for someone who wants to learn how modern marketing actually works with the chance to work on campaigns going out to hundreds of thousands of real customers.

Youll be working alongside our Growth Associate and Marketing Manager learning how to build and send email and SMS campaigns how to use data to target the right customers with the right message and how to measure whether its working. Youll be supported and trained but you wont be handed a task list. If youre the kind of person who wants to figure things out get things done and see the impact of your work quickly this is the role for you!.

What youll be doing

• Build test and send email and SMS campaigns using our CRM platform .
• Draft and proofread communications ensuring customer communications are clear and on-brand.
• Keep a content calendar across customer communications so nothing falls through the cracks.
• Work with teams across the business (Product Operations Credit etc.) to gather what customers need to know.
• Learn how to analyse campaign data build audience segments and run A/B tests to keep improving what we send.
• Help prepare performance reports and flag whats working and what isnt.

What we are looking for

We care more about how you think than what youve already done. Up to 12 months of any commercial experience is fine - the specifics matter less than the mindset.

• Genuine curiosity about how things work.
• Excellent writing. You care about words you edit your own work and your emails are clear and punchy.
• Comfort with data (you dont need to be technical but numbers shouldnt scare you!)
• Clear drive to learn fast and take ownership of your work.

Nice to have

• Experience with any CRM or email marketing platform is a big plus (e.g Braze Hubspot) but a proactive willingness to learn is essential.

What you get in return

The opportunity to deliver high-impact projects that will have immediate and noticeable impact on our business
A competitive salary and meaningful career progression
Private Healthcare Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (-week Fully Paid Sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days Holiday (Plus Bank Holidays)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 Free Therapy Sessions Each Year
Dog Friendly Offices
Free Drinks and Snacks In Our Offices

Interview Process
30m initial interview with Talent Partner
45m interview with Marketing & Communications Senior Manager - technical questions and CV walk through
Take Home Task followed by 1hour final stage interview with Marketing & Communications Senior Manager and CCO

Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)