Customer Support Executive

Ahmedabad - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

***Apply only if you have excellent English communication skills and are from Gujarat as this role requires you to interact with the US customers/clients. Thank you. ***

Company:PeopleTree Knowledge Services Pvt Ltd
Website: Support Executive
No. of positions:4
Qualification:Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience:1 to 5 years
Location:NavrangpuraAhmedabad - Work from Office.
Work Time:Night Shift (8:30 PM to 6:30 AM IST)
Work Day / Hours:5 days week - 45 hours a week
Role type:Permanent/Full time

About Role:
We are hiring aCustomer Support Executiveto manage customer queries and complaints throughVoice Callsand Emails using different portals. Good verbal and written communication skills are requisite!

Must Have:

Excellent English communication skills - Both verbal and written
Willing to work in US shift
Looking for long-term association therefore must be ready for 18 months of commitment period with the company

Initial training of 3-4months will be Compulsory Work From Office. Then Hybrid

Responsibilities:

Maintaining a positive empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through Voice Calls/Email.
Communicating and coordinating with colleagues as necessary.
Acknowledging and resolving customer complaints.
Knowing the workflow inside and out so that you can answer questions.
Processing orders applications and requests.
Keeping records of customer interactions transactions comments and complaints.
Ensure customer satisfaction and provide professional customer support.

Personality Attributes:

Self-motivated worker that can complete tasks under minimal supervision
Team Player
Should have good logical skills and attention to detail.

Why Us- Glad you asked! Here is whyPeopleTree is an employer of choice:

Hybrid Working Models
Paid Leaves
Gratuity at No-Cost to Employee
Individual Medical Benefits at No-Cost to Employee
Open Work Culture
Continuous Learning & Growing Work Environment
Monthly Fun Activities
Team Celebrations
Employee Referral Bonus Policy
Growing and Dynamic company focused only on international business

About PeopleTree:
PeopleTree Knowledge Services Pvt Ltdis a mid-sized IT Services company. We collaborate with Small and Medium Businesses to-

Manage their IT and non-IT back-office operations
Enable them to focus on growing their business
Help them reduce operational cost and improve bottom-line

We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business project and resource requirements and engage trained and experienced resources to work as an extension to our clients teams at significantly reduced primarily serve the small and medium businesses in eCommerce IT services Healthcare and Financial Services.

APPLYfor this position with latestRESUMEand below mentioned details at

Total experience-
Relevant experience in:
Customer Support:
Current Location-
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***Apply only if you have excellent English communication skills and are from Gujarat as this role requires you to interact with the US customers/clients. Thank you. ***Company:PeopleTree Knowledge Services Pvt LtdWebsite: Support ExecutiveNo. of positions:4Qualification:Any Graduate/ Post-Graduate ...