Customer Experience Specialist – Flemish Speaker

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are currently looking for a Flemish-speaking Customer Experience Specialist to join an international team supporting a premium automotive brand. This role offers the opportunity to work remotely from anywhere in Spain while being part of a global organization that partners with leading brands worldwide.

If you enjoy communicating with customers building relationships and working in a structured and professional environment this role could be a great next step in your career.

Your responsibilities

In this position you will support prospective customers who have already shown interest in a product. Your role will focus on maintaining high-quality communication and delivering a premium customer experience.
Main tasks include:
Conduct follow-up calls with potential customers after their initial product inquiry
Represent a well-known luxury automotive brand in a professional and customer-focused manner
Identify customer needs address questions and provide additional information about the product
Detect potential concerns or hesitation points including pricing or product details
Document conversations and summarize insights for internal sales teams
Maintain consistent communication with customers throughout the follow-up process
Ensure that every interaction reflects the high standards of a premium brand

Requirements

Fluent Flemish and good command of English
Minimum high school diploma (studies in business communication or automotive fields are a plus)
Previous experience in customer service sales or client support is preferred
Strong communication and interpersonal skills
Interest in the automotive industry especially premium brands
Ability to follow structured call processes and provide clear written reports
Professional and organized approach when handling customer interactions

What we offer

Full-time permanent contract (39 hours per week)
Working schedule: Monday to Friday 09:00 18:00
Salary: 21376 gross/year up to 3000 performance bonus
Private medical insurance
100% remote work from Spain
Paid training and onboarding
Opportunities for professional growth and development

If you are looking to join an international environment and contribute to delivering an excellent customer experience for a premium brand we would be happy to hear from you.

We are currently looking for a Flemish-speaking Customer Experience Specialist to join an international team supporting a premium automotive brand. This role offers the opportunity to work remotely from anywhere in Spain while being part of a global organization that partners with leading brands wor...

If you enjoy communicating with customers building relationships and working in a structured and professional environment this role could be a great next step in your career.

Your responsibilities

In this position you will support prospective customers who have already shown interest in a product. Your role will focus on maintaining high-quality communication and delivering a premium customer experience.
Main tasks include:
Conduct follow-up calls with potential customers after their initial product inquiry
Represent a well-known luxury automotive brand in a professional and customer-focused manner
Identify customer needs address questions and provide additional information about the product
Detect potential concerns or hesitation points including pricing or product details
Document conversations and summarize insights for internal sales teams
Maintain consistent communication with customers throughout the follow-up process
Ensure that every interaction reflects the high standards of a premium brand

Requirements

Fluent Flemish and good command of English
Minimum high school diploma (studies in business communication or automotive fields are a plus)
Previous experience in customer service sales or client support is preferred
Strong communication and interpersonal skills
Interest in the automotive industry especially premium brands
Ability to follow structured call processes and provide clear written reports
Professional and organized approach when handling customer interactions

What we offer

Full-time permanent contract (39 hours per week)
Working schedule: Monday to Friday 09:00 18:00
Salary: 21376 gross/year up to 3000 performance bonus
Private medical insurance
100% remote work from Spain
Paid training and onboarding
Opportunities for professional growth and development

If you are looking to join an international environment and contribute to delivering an excellent customer experience for a premium brand we would be happy to hear from you.