STAR Training Lead

Job Description:

About the Role

Were looking for an experienced AML Training Lead (Manager) to lead and scale the AML capability function within Financial Crimes Operations. This role is responsible for building the long-term capability infrastructure that enables high-quality investigations regulatory defensibility and operational scalability.

You will manage a small team of AML trainers and own the end-to-end training and capability strategy across onboarding skill progression regulatory change management technology enablement and performance improvement. This role sits at the intersection of Risk Operations and Workforce Planning ensuring the organization is prepared not just for todays workbut for how AML operations will evolve.

This is a leadership role with direct impact on investigation quality regulatory outcomes and the future operating model of Remitlys AML Operations. It is located in Manila Philippines.

Your Responsibilities

People Leadership & Team Development:

• Lead coach and develop a small team of AML trainers

• Set clear goals aligned to quality outcomes speed to proficiency and risk mitigation

• Build subject matter depth within the training team to support evolving investigative complexity

• Establish succession planning and scalable team structures as operations grow

Capability Strategy & Architecture:

• Own the end-to-end AML capability framework including competency standards proficiency levels and role-based skill progression

• Design scalable training programs that support a global multi-jurisdictional operating model

• Define structured learning pathways for investigators senior investigators QA and team leads

• Partner with Workforce Planning and Operations leadership to anticipate future skill needs and design proactive capability solutions

• Ensure training programs enable specialization emerging risk response and evolving investigative models

Global & Regulatory Alignment:

• Ensure training content aligns with AML regulatory expectations across relevant jurisdictions

• Design modular training adaptable to regional regulatory requirements while maintaining global quality standards

• Maintain clear documentation and defensible evidence of training programs for audits and regulatory exams

• Serve as a key stakeholder during regulatory reviews related to investigator competency and training

Technology & Change Enablement:

• Lead enablement for new investigative technologies automation tools and workflow enhancements

• Develop scalable approaches for training delivery during system or process changes

• Partner with Product and Compliance to ensure investigators are equipped to adapt to evolving tools and typologies

Performance Intelligence & Continuous Improvement:

• Partner with QA to analyze quality trends and proactively identify capability risks

• Use performance data and operational metrics to measure training effectiveness (quality outcomes time to proficiency consistency)

• Design targeted interventions for skill gaps while maintaining long-term structural improvements

• Shift training from reactive remediation to proactive capability development

What You Bring:

Required Qualifications

• 5 years of experience in AML / Financial Crimes (transaction monitoring investigations SAR/STR filing)

• 2 years of people management experience in training operations or compliance

• Experience designing and implementing structured AML training programs at scale

• Strong understanding of global AML regulatory frameworks and the risk-based approach

Preferred Qualifications:

• Experience supporting multi-regional or distributed operations teams

• Experience preparing for or supporting regulatory exams and audits

• Experience training teams on new technologies or workflow transformations

• Background in fintech payments or high-growth operational environments

• CAMS certification or similar

Skills & Attributes:

• Strong people leader who balances coaching with accountability

• Strategic thinker who can design systems and execute hands-on

• Skilled facilitator capable of engaging diverse operational audiences

• Data-driven and outcome-oriented

• Comfortable operating in evolving ambiguous environments

• Collaborative and pragmatic with the ability to align stakeholders across Risk and Operations

Our Benefits:

• Rice Allowance

• Transportation Allowance

• Paid Vacation

• Medical Dental & Vision

• Accident and Life Insurance

• Employee Stock Purchase Plan (ESPP)

• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.