POSITION SUMMARY
Serve Residence owners and their guests by responding to personal instructions requests and arrangements. Uphold the highest levels of hospitality safety and security to our Residence owners and their guests. Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities including venues on the campus events activities hotel restaurant outlets as well as local restaurants. Answer record and process all Residence owners calls messages requests questions or concerns and contact appropriate department (e.g. Engineering Housekeeping) as necessary. Review shift pass-ons or daily memo books and register pertinent information in system (e.g. BuildingLink). Maintain Residences Rules and Regulations of Residence owners and their guests including Residence owners unit information authorizations system updates as well as taking ownership and accountability of all on-site vendor interactions authorizations and insurance requirements.
Welcome acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell. Ensure uniform nametags and personal appearance are clean professional and in compliance with company standards. Anticipate and address Residence owners service needs assist individuals with disabilities accommodate Residence owners and their guests requests while focusing on safety and security at all times. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other departments. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Execute other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
MIRJ
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.
Required Experience:
IC
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more