Front Desk

Department: Operations
Reports To: Operations Manager
Status: Non-Exempt
JOB SUMMARY
The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers answering the phone and assisting members in any way possible to ensure they have a great experience in our facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcomes greets and checks in all members and guests by using their first names
Represents the company in a positive way by creating the initial first and lasting impression
Responsible for keeping the Front Desk area clean neat and orderly
Performs opening and closing procedures for the club when assigned those shifts
Manages the cash in the drawer and reconciliation duties each and every shift
Answers and directs all incoming phone calls
Fixes and addresses all member complaints and concerns by informing the Operations Manager
Introduces and sells products or services
Attends all monthly department meetings and required training events
Guarantees a clean environment by performing janitorial duties
Cleans bathrooms locker rooms gym equipment and all other public areas within the gym
Demonstrates and promotes a strong commitment to provide the highest level of cleanliness
Ensures that locker room and bathroom amenities are fully stocked at all times
Responsible for the removal of all garbage on a daily bases
Vacuums sweeps and mop floors as needed
Maintains restroom and locker rooms by sanitizing the showers toilets urinals sinks and counters regularly
Signs off on all task checklists or sheets to show work is completed
Reports any out of stock items ensures all paper towel holders and sanitizer bottles are full
out on the workout floor
Maintains professionalism when not assisting members; avoids eating sitting reading
Internet surfing texting or any other activities that are not work-related
Wears company assigned uniform shirt and name tag
Supports all company initiatives contests and events
Ensures that guest waivers and proper procedures are followed for all guests entering the club
Other duties many be assigned
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Must be highly motivated and energetic with excellent communication and interpersonal skills
Has the ability to initiate conversations with guests and members
Organizational skills to keep the gym tidy and neat
Observant and detailed orientated while staying attentive to current surroundings
Maintains and understands club procedures and operations
Capable of multitasking working independently and must possess time management skills
Must be a team player and be willing to cover or trade shifts when necessary
Able to work required days evenings weekends and Holidays as needed
REQUIRED EDUCATION CERTIFICATIONS AND EXPERIENCE
CPR/AED & First Aid certifications (must be obtained within 90 days of hire)
Must attend the Companys I am Brand Workshop within 90 days of hire
Must attend the Companys SLII Workshop within 90 days of hire
View HR Training Video upon completion of new hire paperwork