CX Service Excellence Facilitator

Wayne, PA - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Why join us:Culture:Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation:We offer a highly competitive compensation and total rewards package ensuring that your hard work and dedication are recognized and rewarded :We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments :Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs:We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social :A continuous focus on professional development with many opportunities for training & career Focused:We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do:Facilitate live virtual and in-person training sessions for new hires and tenured team interactive Q&A sessions to reinforce learning clarify complex topics and encourage peer-to-peer knowledge facilitation style to accommodate diverse learning preferences and maintain high new CSRs through onboarding milestones with a focus on foundational knowledge and early targeted upskilling sessions in response to evolving business needs customer expectations or process key training concepts through scenario-based learning role-play and with the CX Training Manager to ensure consistency between live sessions and digital learning and synthesize feedback from training participants to inform content and delivery knowledge gaps and recommend enhancements to training materials or facilitation with Quality Assurance Operations and Process teams to stay informed of updates that impact changes clearly and consistently to frontline teams through live sessions and follow-up engagement and progress escalating development needs to the CX Training Manager as you bring:1-3 years of experience delivering training in a corporate customer experience contact center or operations experience facilitating live virtual learning understanding of adult learning principles instructional best practices and learner engagement verbal and written communication skills with the ability to simplify complex information and support diverse learner organizational and timemanagement skills with the ability to manage multiple sessions and with the Microsoft Office SuiteLegal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.