Emerging Technologies & CRM Coordinator

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

The Emerging Technologies & CRMCoordinatorsupports the Enterprise MarketingSalesand Communications Operations team in administering andoptimizingenterprise CRM and marketing technology platforms while contributing to AI-driven automation and emerging technology initiatives.

This roleis responsible forday-to-day CRM administration reporting and analytics development and supporting the design and deployment of AI-powered agents and automation solutions that enhance lead generation sales enablement marketing effectiveness and communications workflows. Leveraging AWS-based infrastructure and enterprise data sources the position assists in building scalable tools that improve operational efficiency and decision-making across Marketing Sales and Communications.

This is an entry-level individual contributor role focused on execution technical skill development and building foundationalexpertiseacross CRM systems cloud infrastructure analytics and AI-enabled solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Responsibilities

Administer and support the enterprise CRM platform including user access management license provisioning configuration updates and troubleshooting.

Serve asone ofthe primary pointsof contact for CRM-related user supportassistingwith record updates reporting needs workflow questions and issue resolution.

Develop andmaintainreports and dashboards that provide visibility into lead generation performance pipeline health campaign effectiveness sales activity and communications engagement metrics.

Ensure data accuracy integrity and consistency across CRM and integrated marketing and sales systems.

Support the development and refinement of AI-powered agents and automation tools designed to improve leadqualification sales insights campaign performance analysis and content generation.

Collaborate with Marketing Sales Communications and IT stakeholders toidentifyopportunities for workflow automation AI augmentation reporting enhancements and system optimization.

Document system configurations AI workflows prompts and standard operating procedures to support governance scalability and cross-functional alignment.

Comply withall procedures within thecompanysecurity policy and adhere to applicable safety and health regulations.

SPECIFIC RESPONSIBILITIES AND KEY DELIVERABLES

CRM Administration

Administer CRM platform functionality including:

User setup role/profile management and license management

Creation and maintenance of reports and dashboards

Data uploads cleansing initiatives and governance support

Provide responsive end-user support by:

Addressing internal support requests fromSales andMarketing

Assistingusers withaccount contact opportunity lead and campaign updates

Troubleshooting access and process issues

Escalating complex technical issues as appropriate

Support continuous improvement of CRM architecture usability reporting capabilities and adoption across the enterprise.

Emerging Technologies AI & Automation

Assistin the development and maintenance of AI-powered agents that support:

Lead enrichment and qualification workflows

Automated sales research and account insights

Follow-up recommendations and engagement optimization

Campaign performance analysis and reporting

Content drafting aligned to standardized brand voice

Communications enablement and internal knowledge retrieval

Support AI solutionsleveragingAWS-based infrastructure and services including:

Prompt development testing and refinement

Retrieval-Augmented Generation (RAG) integrations using internal enterprise data

API integrations between CRM marketing automation and other enterprise systems

Testing validation monitoring and performance optimization of deployed agents

JOB QUALIFICATIONS AND KNOWLEDGE REQUIREMENTS

Foundational experience with CRM systems; CRM Administrator Certification preferred or expected within a definedtimeframeafterhire.

Working knowledge of reporting dashboards and data analysis principles.

Basic understanding of cloud infrastructure concepts; familiarity with AWS services such as Bedrock Lambda API Gateway or related technologies is a plus.

Understanding ofgenerative AI concepts prompt engineering model evaluation and automation workflows.

Basic coding or scripting experience (Python JavaScript or similar) preferred.

Understanding ofAPIs system integrations and structured/unstructured data management concepts.

Strong analytical mindset with attention to detail and data integrity.

Ability to communicate technical concepts clearly to non-technical stakeholders.

Strong organizational prioritization and problem-solving skills in a fast-paced enterprise environment.

Proficiencywith Microsoft Office tools and collaboration platforms.

Demonstrates learning agility accountability and proactive ownership of assigned systems.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelors degree in Computer Science Information Systems Artificial Intelligence Marketing Technology Digital Marketing (technical emphasis) or related field.

02 years of relevant experience (internship co-op or entry-level experience acceptable).

CRM Administrator Certification preferred orwithin 612 months of hire.

AWS Cloud Practitioner Certification preferred;additionalAWS AI or specialty certifications encouraged as part of professional development.

Or an equivalent combination of education experience and training.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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