Field Service Technician

About Formlabs:

Do you want to change how the world creates

At Formlabs were building the tools that make it possible for anyone to bring their ideas to life from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50000 industry leaders worldwide including Apple Google Tesla New Balance and NASA. Together were helping everyone design prototype and manufacture faster than ever before.

Were a team of hands-on builders engineers and innovators reinventing how the world makes physical things. If youre ready to shape the future of fabrication come build it with us.

As the dedicated Field Service Technician for Formlabs you will be the primary technical point of contact and face of our companyacross the North America. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customers on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

The Challenge:

1. Installation & Customer Training (On-Site)

• Equipment Installation: Travel to customer sites to unpack install commission and calibrate new 3D printing systems.
• User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery utilize software and perform basic maintenance.
• Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

1. Break-Fix & Maintenance (On-Site)

• Rapid Response: Act as a deployable resource for customers facing downtime often traveling on short notice to perform urgent repairs.
• Preventative Maintenance: Manage a schedule of annual maintenance visits ensuring all warrantied customers are serviced within their 90-day target window.
• Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve single visit resolutions to minimize travel and downtime.

1. Logistics & Reporting

• Visit Volume: Execute a high volume of activity.
• Travel Management: Independently manage a complex travel schedule (flights trains hotels rental cars) and submit expenses on time.
• Documentation: Maintain meticulous records of installations training sessions completed and repairs in Salesforce.

Your Profile:

• Bachelors degree or equivalent in a STEM-related field
• You have hands-on repair experience
• You have a valid passport
• You are capable of performing job function utilizing written procedures verbal instructions and visual aids
• Ability to work independently with little direct supervision while traveling 80% of the time
• You are located in close proximity to Hartsfield-Jackson Atlanta International Airport

Bonus Skills:

• Experience in Dental/Medical applications
• Experience with CAD/CAM
• Experience with 3D printing technologies and materials.

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical Dental Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing.

Required Experience:

IC