Partner Development Director

TTEC Digital

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity!

The Partner Development Director (PDD) working remotely will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities the PDD must also execute tactically from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.

This is an individual contributor role requiring a balance of strategic leadership and tactical execution.

What You Will Do:

Develop and execute partner strategies aligned to TTEC Digitals growth priorities balancing long-term vision with near-term execution.
Collaborate with Sales and Practice Leaders to co-develop GTM motions account-based engagement plans and solution roadmaps.
Own the tactical execution of partner GTM initiatives including building joint account plans tracking partner pipeline coordinating events/workshops and ensuring follow-through on partner commitments.
Define clear measures of success for each partner engagement and joint customer initiative utilizing data to analyze performance predict outcomes and evolve the partnership.
Establish and align on shared priorities with partners including joint initiatives co-investment and strategies for unified migrations and CX modernization.
Drive the lifecycle of joint offerings with partners: business case planning and governance solution differentiation business value articulation and business modeling.
Identify new areas of growth and influence within partnerships from emerging technologies (AI/GenAI data/analytics) to new industry plays.
Deliver on pipeline and/or revenue outcomes tied to partner-driven initiatives.
Maintain partner health through tiering certifications scorecards and executive alignment ensuring compliance and visibility across the ecosystem.

What You Will Bring:

Deep understanding of cloud ecosystems SaaS platforms and/or CX/CCaaS markets.
Demonstrated ability to be both strategic and hands-on from shaping long-term partner strategies to executing joint campaigns workshops and account plans.
Proven success in building joint GTM strategies that drive measurable pipeline and revenue.
Strong analytical skills with experience defining KPIs and using data to manage and optimize partnerships.
Excellent executive presence with the ability to influence stakeholders at all levels.
Strong collaboration skills across sales marketing and technical teams.

$180000 - $200000 a year

#LI-JF1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location work experience education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical dental vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director