Berlin, CT- Desktop Support Technician I

Worcester County, MD - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Project Overview

Client has procured 65 Mesa tablets to support operational needs as part of the AMI project. Initial setup tasks including Intune registration and hashtag configuration have been completed. Complete build and deployment has been completed for 11 out of the 65 tablets.

The remaining activities involve completion of the following on the 54 pending tablets:

DSS Technician engagement for imaging and BIOS updates
Asset tagging and inventory management
Installation of four critical business applications
shipping and delivery of tablets to the project team

In-scope

Complete imaging and validation through Microsoft Autopilot
Apply asset tags and accessories
Update registry key with asset tag information
Inventory devices in HAM
Install required business applications:

Fieldnet Mobile Eversource UL17
Itron Bluetooth Pairing Tool 1.1
Itron FTDI USB Drivers
Itron Mobile Optical Reading

Deliver tablets to the project team
High-level steps
Submit ticket for Intune/Autopilot work
Register devices in Intune
Run Autopilot imaging and validate
Generate and adhere asset tags
Update Registry with asset tag
Inventory tablets in HAM
Install 4 business applications

Required Education Knowledge & Experience

Same as primary SoW

Abilities & Skills specific to the project

Experience with Microsoft Autopilot and Software Center
Prepare and configure the tablets using the Microsoft Autopilot process
Install applications from Software Center on each device
Perform initial login to verify application installation and meeting the project requirements
Document configuration steps and maintain accurate records of completed devices
Document hardware and software issues during setup and assist with troubleshooting as needed
Participate in discussions related to resolution of technical issues and provide necessary feedback
Collaborating with project leads to ensure timely completion of remaining 54 tablets.

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Project Overview Client has procured 65 Mesa tablets to support operational needs as part of the AMI project. Initial setup tasks including Intune registration and hashtag configuration have been c...