Agente de Soporte Técnico Help Desk
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Agente de Soporte Técnico 1er Nivel
Carrera técnica o Licenciatura (terminada o trunca) en Sistemas informática o similar.
Experiencia minima de 6 meses año brindando atencióy soporte vía telefónica chat Portal
Actitud de servicio
Capacidad para ayudar al usuario y solucionar su incidente rápidamente o canalizar el incidente al grupo de soporte correspondiente.
Excelente habilidad en comunicación oral y escrita.
Disponibilidad para manejo de rotación de horarios
Mantener la confidencialidad de la información.
Conocimientos básicos requeridos
Sistema Operativo Windows (version: 10)
Configuración y soporte en correo (ej: Microsoft Outlook)
Navegadores (Google Crome Microsoft Edge Internet Explorer)
Manejo de herramientas para registro de tickets (ej. Servicenow)
Configuración de equipo de cómputo/Impresoras vía remota
Manejo de herramientas de acceso remote (ej: logmein anydesk remote desktop manager etc)
Comunicaciones : VPN configuración de equipo escritorio internet etc.
Responsabilidades:
Recibir llamadas crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI.
Documentar todo el proceso de solución hecho para solucionar el incidente
Crear tickets que deben ser escalados a grupos de segundo nivel.
Uso de bases de datos de conocimiento como apoyo para solucionar incidentes.
Seguimiento a los tickets asignados
Participar en mejoras en la atención del servicio
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
