Front Office Administrator

Job Title: Front Office Administrator

Reporting to: GHR Sales Administrator

Location: Griffith Halls of Residence

Job Type: Full-Time / Permanent subject to 6 months probation

Job Summary:

Griffith Halls of Residence (GHR) is a large student accommodation provider on Griffith College campus that accommodates 662 residents. The residence is available to learners during the academic year and to visitors learners and the public during the summer months of June July and August.

Job Responsibilities:

Customer Service

• Ensure the delivery of exceptional customer service and maintain a high level of professionalism consistently.
• Identify and promptly escalate any issues that could affect customer satisfaction to the Sales Administrator and Manager.
• Assist residents the general public and staff in resolving queries.
• Manage phone and email inquiries directing clients appropriately.
• Foster effective communication between departments to ensure accurate recording and timely resolution of resident queries.
• Address and log resident concerns directing them to the relevant manager when necessary.
• Uphold and promote community values providing ad hoc support and resolution as needed.

Administration

• Execute front office administration duties at Griffith Halls of Residence including the daily audit of Community Value Reports with our Security Team.
• Administer the room booking system ensuring accurate data entry and aiding in processing residential applications.
• Conduct room checks and damage reporting when required maintaining associated records.
• Manage essential Summer/AY processes including key issuance/return maintenance logging and daily task lists.
• Monitor and report incidental charges for residents throughout their stay such as key replacements.

Health and Safety

• Maintain awareness of current health and safety regulations applicable to GHR. 30
• Ensure compliance with all safety measures particularly in relation to fire safety.
• Undertake general health and safety duties.
• Participate in First Aid Support Training and any other relevant training provided by management.

General

• Demonstrate flexibility in work patterns with varying days of the week sometimes required especially during mid-June to mid-September where weekend work is required based on a shared rota.
• Embrace and support technological changes assisting in their implementation and operation.
• Perform any other duties within the employees capabilities as assigned by the Manager or a nominee.

Minimum Education / Experience Requirements:

• Exceptional customer service skills.
• Excellent interpersonal and communication skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Demonstrated confidentiality and discretion to a high degree.
• Legal entitlement to work in Ireland for any employer.

About Griffith College

Griffith College is a welcoming ambitious and people-focused institution where the quality of the working environment is shaped as much by the people as by the purpose. Across our campuses in Dublin Cork and Limerick colleagues work in supportive teams where professionalism mutual respect and collaboration are part of everyday life.

Founded in 1974 Griffith College is Irelands largest independent third-level institution with a community of over 8000 students across its campuses. The College delivers a broad range of undergraduate postgraduate and professional programmes across disciplines including business law computing journalism design and pharmaceutical science.

What sets Griffith apart is not only its commitment to high-quality education but the culture that underpins it. Staff regularly speak about the strength of the relationships they build here the trust between colleagues the willingness to support one another and the opportunity to contribute to an organisation that has meaningful impact on students from Ireland and internationally working alongside people who genuinely care about what they do and who they work with.

Our Vision

To be recognised among the leading innovative and socially enterprising of Irelands universities

Why work for Griffith College

• Competitive salary package
• Access to the Colleges pension scheme
• Access to healthcare plans for employees and their families
• Enhanced maternity leave pay
• Flexible working arrangements including the ability to work from home in line with the Colleges remote working policy

• Access to ongoing Continuing Professional Development (CPD) programmes up to Doctorate level
• Subsidised College programmes to support career development and upskilling.
• Opportunities for staff mobility through Erasmus and other international mobility programmes

• Mental Health and Wellbeing supports available
• Free weekly yoga classes
• Access to onsite fitness equipment
• Availability of green space on campus accessible to staff for sports and recreational activities
• Cycle to Work scheme

• Vibrant multidisciplinary and multicultural learning environment
• Inclusive and diverse community
• Innovative and agile place to work
• Welcoming environment committed to both learner and staff development
• Staff discounts and offers from a wide range of retailers and service providers
• Preferential accommodation rates during the summer period for staff and for friends and family of staff atGriffith Rooms
• Year-round staff social and wellbeing events including BBQs coffee mornings wellness talks EDI events and more

• Onsite subsidised restaurant
• Free parking facilities
• Staff Social Club with regular events

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.

Required Experience:

Manager