Service Delivery Director

Service Delivery Director

Location: Basingstoke customer site (with regular travel to London and Corsham)

A Vacancy exists for a Service Delivery Director to join a project and lead service delivery for that programme. You will manage the overall delivery of services under the contract whilst leading a team of Service Directors.

Applicants will need to have high level UK Government Security Clearance

You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.

Key Accountabilities:

• Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs

• Own the financials for all service P&Ls and lead the Service Directors in regards financial governance and controls.

• Actively owns service risks controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.

• In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.

• Proactively manage internal and external suppliers in a service partnership as one service team.

• Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement Plan

• Manages the service delivery team delivering to the customer driving personally development and effectiveness of the individuals.

• Identify opportunities for new business and account growth. Work to develop new business within the account where appropriate leading on new business such as renewals

• To provide governance for acceptance into service working closely with the Programme Director to ensure a seamless handover between Programme and Service.
• Lead the Service Directors and wider Service delivery management team to identify profitable incremental revenue opportunities and/or efficiencies in the provision of the service resulting in an increase in margin percentage.
• Maintain a deputy and succession plan

Knowledge Skills and Experience Requirements

The role holder would benefit from having knowledge skills and experience in a range of the following areas:

• Service Delivery Director experience

• MoD Customer knowledge

• ITIL experience

• Agile working

Deliverables

The Role holder is expected to chair and/or attend a number of specific meetings including but not limited to:

• Monthly Service Review with Customer/OSM

• Regular reviews with Suppliers

• Internal and Customer Service meetings (such as Change Approval Board)

• Accountable to ensure competent and empowered representatives attend meetings relevant to their role and responsibilities.

Security Clearance

Will need to achieve DV. Must be sole UK National

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work employee discounts

Employee assistance programme/ virtual GP

Role dependent benefits: Private medical/ company car or car allowance.

Recruitment process

The recruitment process consists of two stages of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.

We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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