Technical Support Specialist II
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Job Location:
Hartland, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The ARO Support Technician II helps power our stores success by delivering advanced technical support for device repair and key fob this onsite role youll serve as a go-to technical resource for troubleshooting remote guidance and hands-on repair support while also helping develop training materials that strengthen and scale our repair network.
Schedule: SundayThursday 8:00 a.m.5:00 p.m.
What Youll Do
Provide remote technical support via phone and live video to assist store associates with complex repair and programming issues.
Troubleshoot advanced device and key fob problems using research tools internal systems and collaboration with technical experts.
Maintain detailed service logs to ensure accurate issue tracking and resolution documentation.
Assist with developing repair training materials written guides and video content.
Participate in device repair training and occasional hands-on repair projects.
Serve as a backup for call center inquiries related to cutting programming or equipment troubleshooting.
Collaborate with Inventory Specialists Repair Technicians and cross-functional teams to resolve technical issues efficiently.
What Were Looking For
High school diploma or equivalent preferred.
1 year of experience in technical repair electronics or customer service preferred.
Strong technical aptitude with demonstrated troubleshooting and diagnostic skills.
Excellent communication organization and documentation abilities.
Proficiency with Google Workspace and basic computer applications.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented problem solver with a passion for helping others succeed.
Why Batteries Plus
Join a company that powers peoples lives every day. At Batteries Plus youll be part of a collaborative fast-paced and energizing team environment with competitive pay comprehensive benefits and opportunities for growth.
Apply Today
Bring your technical know-how communication skills and problem-solving mindset to Batteries Plus-and help keep our stores powered up and performing at their best.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service pregnancy accommodations reprisal other non-merit-based factors and any other protections afforded under state or local laws.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
We're more than a battery store – Batteries Plus is here for you. Find power solutions, phone repair, auto battery installs, and key fob replacements near you.
