Verafin Enterprise Customer Success Manager
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Job Location:
Saint John - Canada
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Wereseeking a talentedEnterprise Customer Success Managerto join our vibrant this roleyoullmakea significant impactinthe financial sector!Youllpartner with top-tier financial institutions acting as their trusted ally and advocate.
What Youll Do:
Collaborate Across Teams: Work cross-functionally with Product Management Product Development Sales and Leadership to drive customer success.
Manage Key Relationships: Build andmaintainstrong relationships with C-suite executivesbuyinginfluencers and other leadership contacts.
Define Customer Success: Partner with your team to create and refine Customer Success Management strategies for enterprise-level financial institutions.
Master the Product Suite: Develop a deep understanding of the Verafin product suite and effectively map customer needs to product solutions.
Lead Effective Meetings: Organize and conduct successful meetings by setting agendas attending calls documenting outcomes and ensuring accountability for commitments.
Promote Key Initiatives: Communicate and advocate for key initiatives to ensure thorough product adoption drive retention andidentifyexpansion opportunities.
OptimizeApplication Use: Continuously seek opportunities to help customersoptimizetheir use of the application.
Ensure Smooth Transitions: Provide your successor with the necessary historical information to ensure a seamless account transition and continued success.
What Youll Bring:
Customer Relationship Management: 5 years ofdemonstratedproficiencyin managing customer relationships.
Passion for Communication: A genuine enthusiasm for engaging with customers and uncovering their needs to ensure a comprehensive understanding.
Professional Communication: Confident articulate and professional communication abilities.
Effective Interfacing: Ability to interface and communicate effectively with multiple levels within a customers organization including C-suite decision makers and users.
Priority Management: Skilled in managing competing priorities while ensuring all teams meet their requirements.
Critical Thinking: High-level critical thinking skills to prioritize customer needs and secure buy-in from various internal partners.
Customer Retention: Deep understanding of customer retention through relationship building.
Conflict Management: Comfortable delivering difficult messages and handling conflict when necessary.
Tier 1 Account Management: Experience with Tier 1 account management isa valuable assetto our team and our growth.
This position canbelocatedinSt. Johns orToronto andoffers the opportunity for ahybrid work environment (3days a week in office) providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
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