Customer Service Analyst

Victoria - Australia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About TAXIBOX

TAXIBOX is Australias leading mobile storage company with bold ideas smart tech and a 4.9-star Trustpilot rating. Operating across five states were known for strong systems great people and a fast-paced high-performance culture.

About the Role

This is a full-time Braeside HQ-based role reporting to the Administration Manager. Youll be a front-line problem solver managing customer enquiries resolving escalations and ensuring every interaction reflects our standards.

High volume. High accountability. Real impact.

Youll be motivated to hit targets detail-focused in your work and driven to deliver remarkable service. We want you to be unique memorable and genuinely awesome in the way you show up for customers and your team.

Primarily MondayFriday with occasional Saturday cover (weekday off in lieu).

Duties

Handle inbound customer calls & emails
Resolve escalations calmly and professionally
Process payments accurately
Liaise with Operations to coordinate logistics
Maintain CRM accuracy & customer records

Skills & Experience

Experience in customer service (inc retail or hospitality) or call centre roles preferred
Confident handling escalated customers
Strong written & verbal communication
Comfortable using CRM & systems
Resilient organised & team-focused

Culture

People enjoy working at TAXIBOX because its fast-paced accountable and supportive. We valueownership clear communication and stepping up when it counts. This isnt a passive service role we look for people who lean into problems and solve them.

Benefits

Modern systems & strong processes
National brand with growth opportunities
Annual wellness allowance
EAP access
Volunteer days
Monthly team lunches & socials

How to Apply

Click APPLY with your resume and well be in touch.

Questions Contact Kate at for a confidential chat.

Required Experience:

Intern

About TAXIBOXTAXIBOX is Australias leading mobile storage company with bold ideas smart tech and a 4.9-star Trustpilot rating. Operating across five states were known for strong systems great people and a fast-paced high-performance culture.About the RoleThis is a full-time Braeside HQ-based role re...