Customer Service & Admin Officer

• 38 hours per week
• Ongoing full time
• Location: Glen Innes Inverell Tenterfield or Armidale
• Administration & Clerical Grade 4 Salary from $84659.00 plus super and leave loading

About the role

The Customer Service & Admin Officer provides high quality administrative and front-line customer services and triage customer enquiries on a wide range of agricultural natural resource management biosecurity emergency management and other management issues within the responsibilities of Local Land Services.

We are looking for an individual who can:

• Contribute to the team and mentor other team members participating in projects ensuring information and knowledge shared is current and accurate to enhance the information services provided to customers and assist in supervising the teams service delivery where appropriate
• Provide a consistent high-quality front-line customer service including initial advice information guidance escalating and redirecting issues as required and manage customer information to ensure confidentiality accuracy and integrity
• Provide receivable services including cash receipting debt management raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures.
• Provide a range of administrative services including but not limited to board support records management using computer systems routine correspondence meeting and event coordination and procedural improvement to support the effective operation of the local team
• Collect and compile data to support information flow and inform decision making and to enable an environment of continuous improvement
• Provide feedback and information on customer service activities and manage feedback and complaint resolution processes
• Support the local area to implement plans designed to engage with customers and enhance the understanding of the functions of LLS
• Fulfil identified roles in biosecurity emergencies in local and state levels operations as directed by appropriate delegated managers

About You

To be successful in this role our ideal candidate will have the following:

• Youre passionate about delivering excellent customer service experiences
• You have hands-on experience with accounts payable and financial tasks
• Youre flexible and open to travel as part of a dynamic regional role
• You collaborate well with diverse operational teams to achieve shared goals

Applying for the role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that addresses the following questions:

1. Tell us about your experience working across teams and how you manage competing priorities.
2. What financial tasks have you performed (e.g. invoicing accounts payable)
3. How do you ensure records are accurate up to date and handled confidentially across different systems
4. Share your experience supporting stakeholder meetings including preparing materials and taking minutes.

A downloadable copy of the role description is linked below for your reference.

Role Description LLS Grade 4 Customer Service & Admin Officer LLS-HRBP Ref INT(1).PDF

Additionally if you would like to hear more about this role please contact Alina Hodgson Team Leader Customer Service Mobile

Closing Date: 11:55pm Sunday 10 May 2026

What to expect next

• Youll receive a confirmation email
• Well review all applications once the ad closes
• If shortlisted you may be invited to interview on Microsoft Teams or in person
• Further assessments will follow (e.g. written task skills test psychometric test)
• Reference checks will be completed for final candidates
• The preferred candidate for this role may be required to undergo reference checks a national police check pre-employment medical assessment and/or other assessments as required.
• A talent pool may be created for ongoing and temporary roles of the same type that may arise within the next 18 months.

You can email us at or contact the hiring manager listed above for a confidential discussion.

About Us

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is toprotect support and developour primary industries mining sector and regions.

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service.

We havenearly 5000 employees with almost 80 per cent of us living and working in regional NSW.

Why work for Us

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.

As part of our team you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research career defining opportunities and get to be part of a team creating sustainable solutions that will leave a legacy.
  
  
• Connect to what matters. We are all about forming deep community relationships fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
  
  
• Live your way. From bringing your whole self to work through to designing flexibility that fits you and the team at Regional NSW you will be able to find the balance that works for you.

We are a young agency but with that has come a personality that is dedicated passionate proactive influential and informed. Were all about having a crack.

Additional Information
Diversity equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds including but not limited to; gender age ethnicity race cultural heritage disability religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible welcoming and free from barriers.