Branded Goods Manager

Job Description Summary

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Job Description

Position Description

Governance Policy and Brand Compliance

• Lead the branded goods governance structure including Brand Operations Workgroup and JOC reporting; ensure annual leadership updates.

• Develop workflows compliance processes and support riskmitigation standards for enterprise merchandise use.

• Implement brand protection practices related to trademarks and unauthorized merchandise.

Multi-Vendor Management and Contract Oversight

• Manage coordinated execution across the selected vendors for e-commerce fundraising merchandise marketing merchandise and on-site support.

• Oversee SLAs KPIs pricing models contracting milestones and quarterly business reviews.

Retail & ECommerce Operations

• Plan and support operations for the online storefront on-site retail shop pop-ups and mobile retail experience.

• Partner with vendors on merchandising strategy inventory planning product drops and fulfillment workflows.

• Ensure system compatibility (e.g. SSO integrations) as required by the program vision.

Financial Analytics & Performance Reporting

• Maintain dashboards and KPI reporting for spend usage fulfillment accuracy customer experience and vendor performance.

• Conduct monthly financial analysis with stakeholders.

• Identify financial efficiencies and operational improvements for enterprise merchandise purchasing.

Stakeholder Engagement & Change Management

• Partner with enterprise units to meet branded merchandise needs.

• Provide training documentation onboarding and enterprise communication related to governance and purchasing process changes.

Innovation & Brand Strategy Alignment

• Interpret stakeholder insights and program data to enhance retail experiences and product offerings.

• Ensure sustainability and health-minded product considerations remain integrated into the program.

Principal Accountabilities

30% Lead Enterprise Governance Strategy and Compliance
Build and operationalize the enterprise governance model for branded goods including the Brand Operations Workgroup and Joint Oversight Committee (JOC). Develop and enforce brand compliance standards trademark protection approval workflows and risk mitigation protocols. Prepare updates for leadership oversight committees and ensure alignment with MUSCs brand strategy.

25% Manage Multi-Vendor Ecosystem Contracts and Retail Operations
Oversee day-to-day and strategic management of the multi-vendor ecosystem (e-commerce/fundraising marketing merchandise onsite support). Lead SLAs performance scorecards quarterly business reviews and implementation readiness. Direct the planning and execution of online storefronts pop-ups on-site retail and the mobile retail truck.

20% Financial Stewardship Dashboards and Performance Analytics
Develop dashboards and KPIs that track spend fulfillment performance inventory efficiency and enterprise utilization patterns. Partner with Finance to conduct monthly purchasing analyses across the enterprise; identify cost efficiencies and provide ongoing reporting to leadership.

15% Cross-Functional Collaboration Stakeholder Engagement and Change Management
Serve as enterprise liaison to enterprise entities to ensure merchandise strategies align with engagement and operational needs. Lead departmental training governance rollout user onboarding and changemanagement communications.

10% Other Duties as Assigned
Support emergent needs related to enterprise events vendor coordination brand initiatives print or signage production and operational improvements.

Qualifications

Required

• Bachelors degree in Marketing Business Communications Retail Supply Chain or related field.

• 5 years of experience in branded merchandise retail/ee-commerce operations vendor management or brand operations.

• Experience with governance workflow development and multi-vendor program oversight.

• Strong financial analysis skills including dashboard/KPI development.

• Excellent communication project management and cross-functional partnership skills.

Preferred

• Experience in higher education health care nonprofit or large multi-site organizations.

• Experience with merchandising strategy retail assortment planning and e-commerce workflows.

• Knowledge of trademark/licensing and brand protection

• Masters degree in Business Marketing or related field.

Competencies

Strategic thinking vendor leadership financial acumen brand stewardship customerexperience orientation and strong influence skills.

Additional Job Description

Education: Bachelors Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

Manager