TechOps Engineer I

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

InvestorFlow is the only company of its kind to deliver industry specialized CRM built on Salesforce and digital portals to help alternative asset firms find opportunities create and manage relationships and turn relationship insights into action with increased productivity and transparency.

You Will:

Release Adoption & Technical Execution (60%)
Develop and execute upgrade plans for each product including timing risk assessments mitigation strategies rollback procedures andhandling ofcustomizations or integrationsfor Release Management.
ExecuteGithubActionsPipelinesaspart of the upgrade deployment following the SDLC.(Note: Some off-hours will berequired.)
Understanding ofbranching pull-requests and analyzing deployment logs for success/failure.
Coordinate release planning and execution: schedule releases track dependencies run Go/No-Go reviews communicate status and document release notes/changelogs.
Proactivelyidentify recruit and manage canary and early-adopter environments/customers tovalidatereleases in real-world conditions.
Work closely with theDevOps team and collaborate to improve release velocity reduce toil and adopt progressive delivery techniques
Perform upgrade readiness assessments coordinate testing and deployment windows and provide post-upgrade support.
Monitor and drive improvements in key adoption metrics: percentage of customers on the latest version average time-to-upgrade upgrade success rate featureutilizationrates and reduction in post-upgrade support tickets.

SQLDataOperations(30%)

Write and execute UPDATE INSERT and DELETE statements withappropriate WHEREclauses to safelymodifyproduction data
Perform data corrections and bulk updates using joins and subqueries
Create and manage temporary tables to stage andvalidatedata before updates
Use transactions (BEGIN / COMMIT / ROLLBACK) to ensure safe data modifications
Apply JOINs (INNER LEFT RIGHT) to update data across related tables
Write aggregate queries (GROUP BY HAVING) tovalidatedata accuracy before and after updates
Use CASE statements for conditional updates
Perform data reconciliation and validation checks post-update
Ensure data integrity by understanding constraints (primary keys foreign keys unique constraints)
Conduct ad hoc reporting queries to support operations and troubleshooting
Follow change control and backup procedures before executing updates

Internal Reporting &ReleaseOpsOwnership (10%)

Identifyrecurring upgrade challenges (e.g. common failures documentation gaps integration issues or tooling limitations) and lead cross-functional initiatives to resolve them.
Contribute to internal documentation on release dependencies account health risks and communication protocols.
Helpmaintaininternal release notes changelogs migration guides andadoptionresources for internal use.
Provide technicalassistancewith various TechOps related projects and quarterly commitments.

You Have:

Experience ina technicaloperations release management or customer-success-adjacent technical role (e.g. Release ManagerRelease EngineerTechnical Operations Solutions Engineer DevOps).
Strong knowledge of modern software delivery practices: CI/CD pipelines continuous delivery feature flags canary/blue-green/rolling deployments automated testing and rollback strategies.
Intermediate SQL skills including writing and executing UPDATE/INSERT/DELETE statements performing data corrections using joins and subqueries managing transactions and temporary tablesvalidatingdata with aggregate queries and ensuring data integrity and performance in operational environments.
Data-driven approach withproficiencyin analytics and reportingvia Grafana utilizingdashboardsandautomated reporting)required.
Demonstrated ownership of high-visibility recurring deliverables such as weekly executive reportsadoptionmetrics tracking or release coordination.
Experience driving product adoption through upgrades managing release processes in a SaaS environment and identifying/resolving systemic upgrade issues highly desirable.
Ability to translate technical risks and challenges into actionable internal insights and priorities.
Strong internal communication skills for working effectively with product engineering and leadership teams.

InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences productivity and engagement. Our cloud-native platform integrates deal flow management fundraising reporting and investor services. We are proud to serve over 175 clients including 25 of the top 50 alternative asset managers managing more than $6 trillion in assets 750 funds and 90000 LPs. Headquartered in San Francisco California we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company please visit .

Required Experience:

InvestorFlow is the only company of its kind to deliver industry specialized CRM built on Salesforce and digital portals to help alternative asset firms find opportunities create and manage relationships and turn relationship insights into action with increased productivity and transparency.You Will...

You Will:

Release Adoption & Technical Execution (60%)
Develop and execute upgrade plans for each product including timing risk assessments mitigation strategies rollback procedures andhandling ofcustomizations or integrationsfor Release Management.
ExecuteGithubActionsPipelinesaspart of the upgrade deployment following the SDLC.(Note: Some off-hours will berequired.)
Understanding ofbranching pull-requests and analyzing deployment logs for success/failure.
Coordinate release planning and execution: schedule releases track dependencies run Go/No-Go reviews communicate status and document release notes/changelogs.
Proactivelyidentify recruit and manage canary and early-adopter environments/customers tovalidatereleases in real-world conditions.
Work closely with theDevOps team and collaborate to improve release velocity reduce toil and adopt progressive delivery techniques
Perform upgrade readiness assessments coordinate testing and deployment windows and provide post-upgrade support.
Monitor and drive improvements in key adoption metrics: percentage of customers on the latest version average time-to-upgrade upgrade success rate featureutilizationrates and reduction in post-upgrade support tickets.

SQLDataOperations(30%)

Write and execute UPDATE INSERT and DELETE statements withappropriate WHEREclauses to safelymodifyproduction data
Perform data corrections and bulk updates using joins and subqueries
Create and manage temporary tables to stage andvalidatedata before updates
Use transactions (BEGIN / COMMIT / ROLLBACK) to ensure safe data modifications
Apply JOINs (INNER LEFT RIGHT) to update data across related tables
Write aggregate queries (GROUP BY HAVING) tovalidatedata accuracy before and after updates
Use CASE statements for conditional updates
Perform data reconciliation and validation checks post-update
Ensure data integrity by understanding constraints (primary keys foreign keys unique constraints)
Conduct ad hoc reporting queries to support operations and troubleshooting
Follow change control and backup procedures before executing updates

Internal Reporting &ReleaseOpsOwnership (10%)

Identifyrecurring upgrade challenges (e.g. common failures documentation gaps integration issues or tooling limitations) and lead cross-functional initiatives to resolve them.
Contribute to internal documentation on release dependencies account health risks and communication protocols.
Helpmaintaininternal release notes changelogs migration guides andadoptionresources for internal use.
Provide technicalassistancewith various TechOps related projects and quarterly commitments.

You Have:

Experience ina technicaloperations release management or customer-success-adjacent technical role (e.g. Release ManagerRelease EngineerTechnical Operations Solutions Engineer DevOps).
Strong knowledge of modern software delivery practices: CI/CD pipelines continuous delivery feature flags canary/blue-green/rolling deployments automated testing and rollback strategies.
Intermediate SQL skills including writing and executing UPDATE/INSERT/DELETE statements performing data corrections using joins and subqueries managing transactions and temporary tablesvalidatingdata with aggregate queries and ensuring data integrity and performance in operational environments.
Data-driven approach withproficiencyin analytics and reportingvia Grafana utilizingdashboardsandautomated reporting)required.
Demonstrated ownership of high-visibility recurring deliverables such as weekly executive reportsadoptionmetrics tracking or release coordination.
Experience driving product adoption through upgrades managing release processes in a SaaS environment and identifying/resolving systemic upgrade issues highly desirable.
Ability to translate technical risks and challenges into actionable internal insights and priorities.
Strong internal communication skills for working effectively with product engineering and leadership teams.

Required Experience: