Director of Lifecycle Services

Marlen headquartered in Riverside MO is a global leader in premium food processing technologies. Marlens products have long set the standard for quality and performance in vacuum stuffing and pumping portioning size reduction thermal processing and food handling. Marlen has been trusted by the worlds leading food brands for over 70 years.

The Director of Lifecycle Services is a strategic commercially focused executive responsible for transforming aftermarket performance into a scalable customer centric and highly profitable growth engine. This role is accountable for the financial performance operational excellence customer satisfaction and team development

ensuring that aftermarket becomes a core driver of profitable growth.

As a key member of both the Duravant Lifecycle Services leadership team and the Marlen leadership team the Director plays a pivotal role in driving aftermarket strategy market expansion revenue diversification and aligning execution across engineering operations sales finance and the Duravant enterprise.

This position oversees all commercial activities related to parts and service sales and directs all technical and administrative service operations including installation repair preventive maintenance training warranty management and value-add solutions delivered at customer sites.

Candidates must bring proven leadership experience strong supervisory and project management skills and solid familiarity with the technologies incorporated into Marlen systems.

Essential Responsibilities

Strategic Leadership & Commercial Growth

• Provide commercial leadership for all aftermarket functions including parts sales field service project management and value-added service offerings.
• Serve as a senior leader within both the Duravant Lifecycle Services and Marlen leadership teams contributing to executive-level strategic planning and decision-making.
• Develop and execute a multiyear aftermarket growth strategy centered on revenue expansion margin improvement and lifecycle value creation.
• Build a structured commercial engine including pricing strategy disciplined margin management and proactive campaigns for parts service upgrades and rebuilds.
• Establish a customercentric vision that enhances responsiveness lifecycle support serviceability and uptime performance.
• Lead development of new predictable revenue service offerings while conducting ongoing competitive and market analysis to guide prioritization and ensure strategic fit.

Execution Discipline & Operational Excellence

• Oversee recruitment development performance management and daily operations for the Aftermarket team ensuring adherence to Marlen and Duravant policies and procedures.
• Draft implement and maintain policies processes and performance metrics that ensure operational efficiency and a high-quality customer experience.
• Implement rigor in initiative prioritization and completion ensuring that strategic projects are launched progressed monitored and finished.
• Build and enforce disciplined processes for scheduling installedbase intelligence pricing quoting field reporting and KPI review.
• Improve operational results including response time schedule adherence firsttime fix rate warranty cost reduction and service profitability.
• Reinforce compliance expectations: training completion expense reporting AR review participation and activity.

Product & Market Development

• Drive a culture of proactive customer engagement rapid issue resolution and full followthrough
• Strengthen feedback loops to capture field learnings and translate them into engineering quality and productimprovement actions.
• Partner with Sales and Marketing to build integrated gotomarket strategies that highlight Marlens lifecycle value.

Commercial Growth & Market Positioning

• Direct and coordinate promotional efforts for aftermarket products and services to expand market share attract new customers and strengthen competitive positioning.
• Strengthen feedback loops to capture field learnings and translate them into engineering quality and productimprovement actions
• Partner with Sales and Marketing to build integrated gotomarket strategies that highlight Marlens lifecycle value.

CrossFunctional Influence & Alignment

• Serve as the voice of the customer by facilitating crossfunctional alignment between engineering operations service quality and finance.
• Drive clear communication transparency and accountability to eliminate silos and build trust across the leadership team.
• Engage actively in Duravant Lifecycle Services enterprise initiatives and share best practices.

Leadership Team Development & Culture

• Build a highengagement highaccountability service culture with clearer priorities transparent communication and consistent followthrough.
• Create structured development plans crosstraining programs and succession readiness.
• Reduce turnover by improving leadership presence clarity of direction and proactive team support.
• Model mature conflict resolution professional communication and responsibility for resolving team issues

Position-Specific Competencies

• Technical Job Knowledge
• Strategic Commercial Leadership
• Customer Focus & Responsiveness
• Change Leadership Execution Excellence & Prioritization
• Cross-Functional Leadership
• Facilitation Skills
• Communication Proficiency
• Teamwork Collaboration Leadership Presence & Trust Building
• Managerial Influence
• Comfort Working in a Matrixed Organization
• Data driven decision making

Position Requirements

• Bachelors degree in a technical or business discipline; MBA preferred
• 10 years of leadership experience with proven aftermarket commercial growth results
• Experience in food processing or field service industries preferred
• Demonstrated success creating scalable processes and improving service profitability.
• Strong track record of improving customerexperience metrics.
• Proven ability to lead organizational change and engage crossfunctional teams
• Strong financial acumen and accountability for P&L performance
• Ability to engage effectively at all organizational levels and with customers partners and Duravant Operating Companies
• Strong oral and written communication skills
• Proven ability to influence build consensus and drive alignment across stakeholders
• Proficiency with Office 365 CRM and ERP systems

Physical Requirements

• Regularly required to sit stand walk talk hear and handle objects or controls
• Occasional need to climb work at heights stoop bend or reach overhead
• Must be able to lift push or pull up to 25 pounds
• Vision requirements include close distance color peripheral vision depth perception and ability to adjust focus

Work Environment

This is an office-based position located in Riverside Missouri. Work environment characteristics are representative of those encountered while performing essential job functions. Reasonable accommodations may be provided for individuals with disabilities.

About Duravant

leading operating companies. Together we deliver endtoend process solutions backed by deep engineering expertise strong project management and a commitment to operational excellence.

With global sales service and distribution networks Duravant provides lifetime aftermarket support to customers across the food processing packaging and material handling industries. Our trusted brands are recognized worldwide for innovation durability and reliability.

As a Duravant Family Company Marlen participates in global Diversity Equity and Inclusion programs as well as Doing Good initiatives to support our addition to a culture that promotes long-term career satisfaction with opportunities for personal and professional growth Marlen offers an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees health well-being and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional collaborative environment focused on delivering results
• Core Values: Our core values are Teamwork Respect Integrity Winning Spirit and Sense of Urgency
• Culture: We are driven by our number one asset - our employees and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Marlen International (Marlen) is a drugfree workplace and an Equal Employment Opportunity employer. We consider all qualified applicants without regard to legally protected characteristics including race color national origin religion sex (including pregnancy) age disability veteran status sexual orientation and gender identity or expression.Applicants who need a reasonable accommodation during the hiring process due to a disability should contact Marlens Human Resources Department.Marlen complies with all applicable federal state and local nondiscrimination laws. Employment is contingent upon successfully passing a background check postoffer drug screen and physical. Marlen participates in EVerify.