Workplace Solutions, Deputy Head Implementations (Client Onboarding) EMEA
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30+ days ago
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Job Summary
Job Title:Deputy Head Client Onboarding - EMEA J.P. Morgan Workplace Solutions
Location:Cork Ireland / Leeds UK
Team:Workplace Solutions Client Onboarding
Employment Type:Full-time In- office
Reports To:Global Head of Client Onboarding
ROLE OVERVIEW
We are hiring for an experienced and people-focused leader to join our Workplace Solutions team as Deputy Head of Client Onboarding for this role you will play a leading role in shaping how we deliver onboarding and implementation services across the region. You will lead a talented team influence and align stakeholders across the business and deliver seamless onboarding experiences for our clients. You will set regional standards and be accountable for delivery outcomes risk and control requirements and stakeholder engagement across EMEA. This is a great opportunity for someone who enjoys combining leadership delivery and continuous improvement in a collaborative environment.
Job Responsibilities
Lead Regional Delivery
Oversee a portfolio of client onboarding and implementation projects across EMEA
Own your teams successful timely delivery from initial setup through to go-live
Prioritize work and allocate resources to meet client and business needs
Inspire and Develop a High-Performing Team
Lead coach and support a team of managers and specialists
Foster a positive inclusive and collaborative team culture
Support career development and growth within your team
Enhance Client Experience
Lead key client conversations for complex or strategic implementations
Lead cross-functional partnership to deliver high-quality onboarding experiences
Lead escalations and drive issue resolution
Drive Continuous Improvement
Own the regional continuous improvement roadmap
Identify opportunities to improve processes tools and ways of working
Ensure adoption of best practices and regional standards
Support Governance and Reporting
Own the regional team governance model reporting cadence and KPI outcomes
Monitor delivery metrics and provide insights to support decision-making
Ensure team alignment with internal policies and regulatory expectations
Required Qualifications Capabilities and Skills
Experience in client onboarding implementation or project/program delivery
Previous people leadership experience with a passion for developing others
Strong communication and stakeholder management skills
A structured problem-solving mindset with attention to detail
Comfort working in a fast-moving collaborative environment
Familiarity with project management tools and data-driven reporting
Bachelors degree in Business Finance Technology or related fieldor equivalent practical experience
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
