Multinational Team Manager

As a Multinational Team Managerleading a team of Client Service Executives (CSEs) you willbe responsible formanaging a portfolio of multinational accounts including Captive and Reinsurance programmes ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts working closely with your team to ensure all administrative activities are completed on time and to the highest quality.

Key Responsibilities:

1. Managing Team Performance

• Guide and support team members inMultinationalaccount handling activitiesfor both New and Renewal accuracy and timeliness;premiums are debited and policiesareissued promptly.
• Ensure timeliness isevidencedthrough adherence to KPIs especially in preparation ofprocessing instructions for Operations Credit Control Reinsurance and local offices both at an individual and team level
• Ensure Team are working to high accuracy levels through Quality Review Framework; using the data toidentifygaps in competency or process and then working to close these across team or individual performance.
• Develop and influence junior members of the team including Apprentices and Early Careers.
• Manage a small number of programme accounts in line with agreed Client Service Executivesmultinational servicing process and systems
• Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported consistency ismaintainedand departmentobjectivesare met.
• Undertake incidental tasks asrequiredto support team and departmentobjectives.

• Build andmaintainpositive relationships with clientsand brokersactingas a representative of the Chubb Multinational Service Offering
• Attend client and broker meetingsshowcasingthe companys global capabilities and supporting business development initiatives.
• To work closely with Global Client Executives and Underwriters toassiston winning new business acquisitions and allappropriate businesssupport activities.
• Collaborate with internal teams to resolve accounting and processing issues.
• Provide regular training toCSESUnderwriters across UKIand to our Operations Centre of Excellence in Madrid ensuring knowledge is dispersedand acting as a technical referral point.

3. Driving Change

• Contribute to ongoing projects aimed at enhancing departmental processes and efficiency.
• Identifyand implement improvements to service delivery and operational processes.
• Support the adoption of new tools technologies and best practices within the team

Skills & Experience Requirements:

• Expert in depth knowledge of MultinationalInsuranceBusiness.
• Experience servicing multinational insurance programmesis essential.
• Experience managing teamsof technical experts.
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Proven history of implementing or driving change.
• Proficiencyin managing complex accounts and resolving issues effectively.
• Chartered Insurance Institute Insurance Certificate (desirable).
• A foreign language isadvantageousbut notrequired.