Multinational Team Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Multinational Team Managerleading a team of Client Service Executives (CSEs) you willbe responsible formanaging a portfolio of multinational accounts including Captive and Reinsurance programmes ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts working closely with your team to ensure all administrative activities are completed on time and to the highest quality.
Key Responsibilities:
1. Managing Team Performance
- Guide and support team members inMultinationalaccount handling activitiesfor both New and Renewal accuracy and timeliness;premiums are debited and policiesareissued promptly.
- Ensure timeliness isevidencedthrough adherence to KPIs especially in preparation ofprocessing instructions for Operations Credit Control Reinsurance and local offices both at an individual and team level
- Ensure Team are working to high accuracy levels through Quality Review Framework; using the data toidentifygaps in competency or process and then working to close these across team or individual performance.
- Develop and influence junior members of the team including Apprentices and Early Careers.
- Manage a small number of programme accounts in line with agreed Client Service Executivesmultinational servicing process and systems
- Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported consistency ismaintainedand departmentobjectivesare met.
- Undertake incidental tasks asrequiredto support team and departmentobjectives.
- Build andmaintainpositive relationships with clientsand brokersactingas a representative of the Chubb Multinational Service Offering
- Attend client and broker meetingsshowcasingthe companys global capabilities and supporting business development initiatives.
- To work closely with Global Client Executives and Underwriters toassiston winning new business acquisitions and allappropriate businesssupport activities.
- Collaborate with internal teams to resolve accounting and processing issues.
- Provide regular training toCSESUnderwriters across UKIand to our Operations Centre of Excellence in Madrid ensuring knowledge is dispersedand acting as a technical referral point.
3. Driving Change
- Contribute to ongoing projects aimed at enhancing departmental processes and efficiency.
- Identifyand implement improvements to service delivery and operational processes.
- Support the adoption of new tools technologies and best practices within the team
Qualifications
Skills & Experience Requirements:
- Expert in depth knowledge of MultinationalInsuranceBusiness.
- Experience servicing multinational insurance programmesis essential.
- Experience managing teamsof technical experts.
- Strong organizational and time-management skills.
- Excellent communication and relationship-building abilities.
- Proven history of implementing or driving change.
- Proficiencyin managing complex accounts and resolving issues effectively.
- Chartered Insurance Institute Insurance Certificate (desirable).
- A foreign language isadvantageousbut notrequired.
Required Experience:
Manager
Key Skills
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
