Payroll Support Specialist

Job Description

Finance Planning and Budgeting (FPB) encompasses the major central financial planning and budgeting functions for the University of Washington including:

Financial Stewardship & Operations

Institutional Analytics & Data Support

Policy Planning & State Operations

University Business Services

Within FPB the Payroll Office has an outstanding opportunity for a Payroll Support Specialist (Human Resource Customer Service Representative Senior NE S SEIU 925 Non Supv) to play a key role in providing payroll customer support to employees throughout the institution. Under general supervision the Payroll Support Specialist will play a critical role in delivering quality exceptional customer service and addressing payroll-related inquiries. The Payroll Office has responsibility for executing designated payroll transactional processes including payroll inputs retroactive payments overpayment recovery withholding orders tax treaties time tracking and report reconciliation and addressing customer inquiries.

Primary Responsibilities

Customer Service Excellence:

Create an outstanding customer-service environment by demonstrating strong communication skills and applying tact and diplomacy when interacting with customers

Serve as the first point of contact gradually gaining subject matter expertise in payroll-related matters

Understand HR Benefits and Finance processes to accurately route questions in those areas

Workday Navigation and Assistance:

Provide Workday navigation support via phone email chat and the case management system

Manage front desk assistance for the Payroll Office handling incoming and outgoing mail

Payroll Documentation and Review:

Assist in reviewing incoming payroll documentation including tax-related paperwork

Handle high-volume workloads by multitasking coordinating with colleagues and communicating effectively with University of Washington (UW) employees

Employee Training and Communication:

Assist in new employee training and provide feedback and support

Maintain direct communication with colleagues seeking clarity when needed

Collaborate effectively with cross-functional teams

Time Management and Adaptability:

Complete tasks and deliverables on time or communicate adjustments as necessary

Manage your own Outlook email calendar and Teams conversations

Remain adaptable and solution-oriented in a fast-paced dynamic work environment with competing priorities

Customer Experience:

Monitor customer experience and adjust support protocols based on relevant feedback

Continuous Learning and Process Support:

Seek opportunities to expand your knowledge base and pursue subject matter expertise

Support periodic Workday update processes including testing employee self-service functions

Other duties as assigned

Train and cross train staff within Finance Planning and Budgeting

Requirements

High school graduation or equivalent AND Two (2) years of experience in customer service telephone sales or problem resolution including: one (1) year of general office experience or experience in customer service or equivalent role OR six (6) months of experience in human resources benefits payroll or other Human Resource

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration

Additional Requirements:

Experience providing excellent customer service to a wide range of customers

Experience providing service to a diverse group of customers; ability to exhibit a high degree of respect for diversity in customer base

Experience resolving complex inquiries and exhibiting efficient performance during high-volume timeframes

Ability to learn broad scope of Payroll/Finance/HR content in order to provide excellent customer service

Ability to communicate clearly in writing and in verbally to a broad diverse audience

Ability to quickly learn new software systems

Demonstrated excellent written/oral communication skills technical documentation skills user liaison skills and personal interaction abilities

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.