People Services Advisor with German (12-month contract)

We Dream. We Do. We Deliver.

At Merkle adentsucompany we power theexperienceeconomy. Whether were building the next greatapp running CRM at scale for global brands delivering technology architectures that support millions of users or providing world-class data identity and insights solutions its all in the name of craftingexperiences that set brands apart from the competition. Backed bydentsuslegacy of innovation andcreativity originating in Japanwevespent over 35 years helping brands build loyalty drive growth andconnect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce experience design engineering and technology integration digitalmarketing data science CRM and loyalty and customer data management.

Job overview:

We are looking for aPeople Services AdvisorwithGerman and Englishlanguage skills to join our team in Brno! This role is ideal for a recent graduate or someone with 6 months to a year of experience.

As People ServicesAdvisoryou will deliver transactional and specialist HR services to our employees. You are customer-focused and will have a full understanding of how the servicesoperateacross teams. Youdemonstrateflexibility and adaptability by workingvirtually withinthe team using digital tools to connectengageand collaborate with employees. Youoperatewith the ability to exercise effective judgement sensitivity and creativity to service our people as needs and situations change.

Whatwill beyour main responsibilities

• Providing employeesmanagersand HR Business Partners with exceptional standards of customer services across a wide range of HR activities and processes.

• EnsuringstandardisedHR processes are effectively implementedaccurate and services are delivered in a consistent way within agreed timelines (using standard work procedures prioritizing so to achieve agreed SLAs supporting with accuracy checks)

• Performing data entry across a range of HR systemsbeing responsible forthe integrity of employee master data beingaccurateand compliant (whereensure compliance with GDPR requirements)

• Responsible formaintainingdata privacy confidentiality securedata management.

• Providing service-related activities including managing employee files and related HR documentation updates to internal tools and databases respondingdigitally to a wide variety of employee queries.

• Responsible for responding to external HR queries including reference requests.

• Collaborating with specialist teams (e.g.payroll COEs business facing HR finance legal techetc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations.

• Building knowledge of local customs and employment laws applying this to ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times.

• Monitoring the completion of queries and continually reviewing policy processes data quality system issues working closely with the Team Lead to improve services against Service Level Agreements reviewing own performance on a regular basis and in collaboration with the team.
  

What are we looking for

• German andEnglish languageproficiency

• Good computer skills (MS Office particularly Excel Word; Outlook)

• High school education bachelors degree desirable (ideally: administration businessHRor languages)

• Experience with Workday systems and ticketing tools as an advantage

• Adaptable and able to work in ambiguous situations ability to prioritize

• Good customer service skills

• Analytical skills attention to detail

• Experience with data administrationand incustomer service; continuous improvement mindset as an advantage.

Why choose Merkle

Innovation at Our Core:As part ofdentsusglobal network Merkle pushes the boundaries of customer experience integrating creativity technology and data to drive real-world impact. For over 35 yearswevebeen innovating to meet the changing needs of our clients.

Global Reach with Local Expertise:With over16000 employeesacross 30 countries and part of a 70000employeesnetwork atdentsu Merkle blends global insights with a deep understanding of local markets to deliver personalized effective solutions.

Collaborative Culture:At Merkle your ideas and contributions truly matter.Youlljoin a team that fosters innovation collaboration and creative problem-solving. Together we work on impactful international projects making meaningful connections every step of the way.

Benefits include:

• 5 weeks of vacation

• 2 volunteering days to share the kindness of your heart with others

• Benefit from 3 extra wellness days on top of your vacation days and a Mental HealthFirst Aider and Employee Assistance program to support your well-being.

• Full access to Dentsu Academy our global online learning platform

• Dog-friendly office

• Edenred meal vouchers and cafeteria points

• Team events: company parties breakfasts etc.

• Snacks and drinks at the office

• Referral bonus program

• Laptop equipment

• Corporate mobile subscription

• Flexible hybrid home office working conditions

#LI-MERKLE #LI-SOFI