Senior Customer Engagement Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
N-iXis a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002 we unite 2400 tech-savvy professionals across 40 countries working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud data AI/ML embedded softwareIoT and more driving digital transformation across finance manufacturing telecom healthcare and other industries. JoinN-iXand become part of a team where your ideas make a real impact.
We are looking for a driven and experienced Senior Customer Engagement Manager to own the full sales lifecycle from lead qualification through to contract closure and to serve as the primary relationship owner during the first year of client cooperation. This is a high-accountability individual contributor role for someone who thrives on owning outcomes not just activities.
You will be the end-to-end owner of your deals. That means leading and coordinating the presales team driving the sales strategy and being personally accountable for converting qualified opportunities into signed agreements and then ensuring those relationships get off to a strong start.
Key Responsibilities:
Deal Ownership & Sales Execution
- Own the entire sales journey from initial lead qualification through the full sales funnel to contract execution with full accountability for outcomes at every stage.
- Develop and execute tailored sales strategies for each opportunity adapting approach to client context decision-making structure and competitive dynamics.
- Manage and lead the deal team throughout the presales process coordinating internal stakeholders (solution architects delivery leads legal finance) to produce compelling client-specific offerings.
- Drive pipeline management with discipline evaluate inbound opportunities prioritize based on strategic fit and revenue potential and maintain an accurate and up-to-date CRM (Salesforce).
Client Engagement & Relationship Management
- Act as the primary point of contact and trusted advisor for prospective clients throughout the sales process.
- Transition seamlessly into an account management role during the first year of cooperation ensuring client satisfaction successful project kick-off and a strong foundation for long-term partnership.
- Represent the companys expertise delivery capabilities and portfolio in a compelling and credible manner at all levels of the client organization including C-suite and senior stakeholders.
Sales Documentation & Presales
- Lead the preparation of high-quality sales documentation and client-facing artifacts including proposals commercial offers RFI/RFP responses tender documentation and targeted presentations.
- Maintain a structured and accurate repository of presales artifacts to support team efficiency and institutional knowledge.
Revenue & Quota
- Deliver against individual revenue targets and sales quotas with a strong results orientation.
- Provide accurate forecasting and pipeline reporting to sales leadership on a regular basis.
Requirements:
Experience
- Min 5 years of experience in a client-facing sales or engagement role within the IT outsourcing or nearshore software development industry as an Engagement Manager Sales Manager Solutions Sales Lead Sales Engineer Delivery Manager or equivalent.
- Demonstrated track record of owning and closing complex enterprise-level deals end-to-end.
- Proven experience leading presales teams and coordinating cross-functional internal stakeholders as part of the deal process.
- Experience transitioning from a sales role into an account management capacity post-deal closure.
Knowledge & Skills
- Deep understanding of IT outsourcing and nearshore delivery models including SDLC software development methodologies estimation techniques engagement/billing models and PM practices.
- Strong command of the full B2B sales cycle: prospecting lead qualification needs analysis solution presentation negotiation and deal closure.
- Excellent analytical skills able to quickly assess client needs identify the right solution framing and adapt sales strategy accordingly.
- Superior written and verbal communication skills; able to craft clear persuasive sales messaging and present confidently to senior audiences.
- Solid project and risk management skills to coordinate complex multi-stakeholder presales engagements.
- High proficiency with CRM tools particularly Salesforce.
- Strong time management and self-organization; comfortable managing multiple deals at different stages simultaneously.
Education & Language
- M.S. or M.A. degree required.
- Advanced English proficiency required. German or another major European language is a strong advantage.
Other
- Availability for regular business travel.
- A proactive ownership-driven mindset you define success by results not effort.
We offer*:
- Flexible working format - remote office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
N-iX is a global software development company that helps world’s leading organizations achieve lasting business value using advanced technology.
