ServiceNow Architect

Doral, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Overview

QBE LLC is seeking an experienced ServiceNow Architect to support U.S. Southern Command (SOUTHCOM) in a full-time onsite capacity. This role serves as the technical design authority for the ServiceNow platform across mission and enterprise service domains ensuring the solution is secure scalable maintainable and aligned with DoD governance and operational priorities. The ideal candidate brings deep platform expertise strong stakeholder leadership and a proven ability to translate complex mission needs into an executable ServiceNow architecture.

Key Responsibilities

Own the ServiceNow platform architecture establishing patterns standards and guardrails for configuration customization and extensibility.

Lead solution architecture and design reviews for new capabilities across workflows request management and service domains ensuring alignment to platform strategy and mission outcomes.

Define and govern the workflow and automation architecture driving simplification reusability performance and operational resilience.

Establish and enforce integration architecture (APIs authentication data exchange) coordinating with external system owners to deliver secure reliable and supportable connections.

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives helping clients maximize the platforms value through effective solutions

Design and implement business rules client scripts script includes UI policies ACLs data policies and UI scripts

Lead development efforts across key areas such as: ITSM HR ITOM ITAM SecOps IRM CSM Service Portal Custom Scoped Applications Third- Party Applications etc

Conduct client workshops support demos and gather technical and functional requirements

Create technical architecture documents including process flows and design specifications

Review team code and provide feedback to ensure quality and adherence to best practices

Collaborate with Business Process Consultants during planning and validation sessions

Lead troubleshooting efforts to resolve complex issues across internal and client teams

Partner with program leadership and stakeholders across DoD and federal teams to align priorities manage technical risk and communicate architectural decisions in a high-visibility environment.

#qg #qf

Requirements

Required Qualifications

Active Secret clearance.

BA/BS

12 years of relevant experience.

Extensive knowledge of all ServiceNow modules and best practice use cases

Demonstrated experience serving as a ServiceNow technical lead or architect in DoD federal or enterprise environments.

Strong command of ServiceNow platform capabilities and scripting/automation concepts sufficient to govern design quality and implementation patterns.

Proven experience designing and overseeing workflows policies rules and request management solutions at scale.

Experience with API integrations and cross-platform coordination.

Hands-on experience with CMDB Discovery Software Asset Management (SAM) and Hardware Asset Management (HAM).

Excellent written and verbal communication skills.

Ability to sit for extended periods.

Ability to lift at least 25 lbs periodically.

Ability to commute onsite to SOUTHCOM daily.

Highly Desired Skills

ServiceNow Certified System Administrator (CSA).

Workflow design optimization and troubleshooting expertise.

Deep experience improving CMDB governance and data structure.

Strong Discovery implementation and tuning knowledge.

High-volume request management expertise.

About QBE LLC

QBE LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision accountability and technical excellence directly support national-level objectives.

Equal Opportunity Employment Statement

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender gender-identity and/or expression age disability Veteran status genetic information pregnancy (including childbirth lactation or related medical conditions) marital status neurodivergence ethnicity ancestry caste military/uniformed service-member status or any other characteristic protected by applicable law.

Required Experience:

Staff IC

Full-timeDescriptionOverviewQBE LLC is seeking an experienced ServiceNow Architect to support U.S. Southern Command (SOUTHCOM) in a full-time onsite capacity. This role serves as the technical design authority for the ServiceNow platform across mission and enterprise service domains ensuring the sol...