Pre-Opening Service Manager Opportunity North Austin Nissan
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
North Austin Nissan is the first open point dealership in company history for Continental Automotive Group! Come join us in marking a major step toward our companys long-term vision of growth.
The Continental Automotive Group is an exceptional place to be and lucky for you were recruiting! We are a locally-owned family-operated company with locations in North/Central Austin and San Juan TX. Our stores rapid growth has created amazing advancement opportunities for highly motivated and hard-working individuals! We proudly offer paid training performance reviews and upward mobility. If this sounds like something youd enjoy we want to hear from you! Come join our family of employees; take part in this promising career path and have the chance to serve our customers.
This individual will be onboarded and complete training at our First Texas Honda dealership and then move to North Austin Nissan once the store opens on June 1st!
North Austin Nissan is seeking a high-performing Service Manager to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture maintaining excellent employee relations delivering outstanding customer experiences and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management within the shop maintaining accountability and delivering timely and high-quality vehicle service.
Key Responsibilities include but are not limited to:
Leadership & Operational Excellence:
Provide day-to-day leadership and direction to all service department personnel with a strong emphasis on technician productivity workflow efficiency and quality control.
Serve as a central point of accountability for shop performance technician flag hours and RO cycle times.
Assist in dispatching work and ensuring appropriate workload distribution across the team.
Monitor repair timelines and oversee technician workflow to maximize throughput and minimize downtime.
Ensure proper repair procedures safety standards and manufacturer guidelines are followed.
Review and manage technician time job completion rates and rework tracking.
Customer & Team Focus:
Resolve escalated customer concerns and ensure high levels of satisfaction and retention.
Provide ongoing coaching development and performance feedback to technicians.
Promote a supportive team-oriented culture grounded in accountability transparency and results.
Support recruitment onboarding and career development of service department team members.
Strategic Planning & Business Management:
Analyze service department performance and develop action plans to improve key metrics.
Stay current on manufacturer training warranty policies and product updates.
Coordinate with Parts Sales and Reconditioning teams to support cross-department efficiency.
Establish promotional service pricing and strategies to drive traffic and retention.
Requirements:
Minimum of 2 years experience in a dealership service leadership role.
Technical background is a benefit.
Proven ability to lead a high-performing team in a fast-paced environment.
Strong verbal and written communication skills for effective interaction with customers team members and vendors.
Experience managing shop workflow production oversight and technician dispatching.
Must have held a valid drivers license for at least 1 year.
Must be at least 18 years of age to be considered.
High-energy positive attitude with a customer-first mindset.
Comfortable working in a structured process-driven environment.
Schedule:
Full-time minimum of 50 hours per week.
Availability required MondaySaturday 7:00 am6:00 pm.
Some nights and weekends required.
Compensation:
$10k/month training pay for the first 3 months.
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional -Be Transformational
- We do what we say were going to do
- We encourage and support each other
- Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
- 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 -7years)
- 24 Paid Time Off Vacation Days/Year (7 years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts onCollision Repair Parts and Service
- Bi-Weekly Pay Periods Paid on Fridays (hourly employees)
- Holidays: Thanksgiving Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages
- $200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
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