Lead Order Fulfillment Pharmacy Technician

NaphCare

Job Location:

Birmingham, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

NaphCareis hiring aLead Pharmacy Technician over Order Fulfillmentto join our pharmacy team at ourCorporate Headquarterslocated inBirmingham AL.

NaphCare Rx is NaphCares in-house pharmacy dedicated solely to correctional facilities across the country. Connected by our operations management software and EHR TechCare NaphCare Rx pharmacists become an integrated essential part of the clinical team from electronic medicine orders and secure delivery to pharmacy consultation and review. NaphCare Rx also extends purchasing discounts and cost savings directly to our partners and employees.

The Fulfillment Technician Lead oversees daily workflow within the pharmacy fulfillment department to ensure accurate timely and compliant medication dispensing and distribution. This role serves as the primary operational lead for fulfillment technicians coordinating workload distribution monitoring productivity metrics maintaining regulatory compliance and supporting cross-department communication (Order Entry Control Room Inventory and Pharmacists).

The Lead functions as the first line of escalation for workflow issues and supports continuous process improvement initiatives.

*This is a full-time on-site position with hours of 9am 6pm Monday through Friday.

Responsibilities

Operational Oversight

Coordinate and prioritize daily fulfillment workload across all assigned sites
Assign technicians to workflow assignments
Monitor turnaround times to meet departmental metric goals
Ensure proper labeling and packaging accuracy
Conduct end-of-shift reconciliation and workflow reporting

Quality & Compliance

Perform random quality checks on filled prescriptions
Monitor/Create error logs and implement corrective action plans
Ensure proper documentation of batch logs temperature logs and shipping manifests.
Maintain audit readiness at all times

Team Leadership & Development

Provide real-time coaching and performance feedback to technicians
Assist with onboarding and training of new hires
Monitor technician productivity and accuracy metrics
Address workflow conflicts and escalate personnel issues when appropriate
Lead daily huddles to review priorities backorders and workload distribution

Cross-Department Collaboration

Coordinate with Order Entry for high-volume or urgent site requests
Communicate with Inventory regarding stock shortages and backorders
Work with Pharmacists to address clinical clarifications impacting fulfillment
Support implementation of new processes or system changes

Reporting & Metrics Monitoring

Track daily fulfillment volume by site
Monitor error rate trends
Review shipping accuracy and on-time delivery metrics
Report staffing or workflow capacity concerns to management

Qualifications

Experience / Requirements / Qualifications

Must hold and maintain a current unrestricted Pharmacy Technician certification issued by the Alabama Board of Pharmacy with a minimum of 1-year experience
Pharmacy Technician Certification Board (PTCB) technician certification is required
Must complete sufficient hours of CEU to maintain Technician license and technician certification
Ensure all pharmaceutical services provided within the facility conform to state licensure accreditation regulatory agency requirements and company policies and procedures
Demonstrate professionalism by using objectivity maintaining self-control when under pressure separating professional from personal issues displaying emotional maturity maintaining a high degree of integrity and promoting a positive work environment by setting an example.
Notify critical information to the next level of management that may have a negative impact on client and/or vendor relations or patient care
Willingness to complete departmental duties in other areas as needed
Willingness to complete special projects as needed from management
Willingness to work assigned schedule and mandatory overtime in peak times
Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity professionalism and ability to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies procedures and legal requirements
Must pass the facilitys criminal background check and drug screening

Physical Capabilities:

Must have the ability to stand for long periods lift and move patients (up to 50 pounds) bend squat reach push pull walk significant distances and perform physically demanding tasks like CPR all while maintaining good balance and endurance throughout a shift.

Why Join NaphCare

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare now may be the addition to competitive salaries and generous employee benefits we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

Health dental & vision insurance that starts day one!
Prescriptions free of charge through our health plan beginning day one
Lowest Cost Benefits!
Employee Assistance Program (EAP) services
401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare please first apply directly to the position to initiate the application process then send your resume to and Ill be in touch.

Equal Opportunity Employer: disability/veteran

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Required Experience:

OverviewNaphCareis hiring aLead Pharmacy Technician over Order Fulfillmentto join our pharmacy team at ourCorporate Headquarterslocated inBirmingham AL.NaphCare Rx is NaphCares in-house pharmacy dedicated solely to correctional facilities across the country. Connected by our operations management so...