Product Support Customer Service Advisor
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Monthly Salary:
Posted on:
Vacancies:
Job Summary
Product Support Customer Service Advisor
27000 per annum
Applicants must have recent experience in a customer service telephone-based role.
Rugeley Full-time Permanent
Working Hours:Monday to Friday 9am 5pm (fully office-based)
Benefits:
Key Responsibilities
What You Bring to the Role
Skills and Competencies
Job Ref:HP324
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
27000 per annum
Applicants must have recent experience in a customer service telephone-based role.
Rugeley Full-time Permanent
Working Hours:Monday to Friday 9am 5pm (fully office-based)
Benefits:
- Private medical insurance
- 20 days of annual leave plus bank holidays
- Access to exclusive discounts
- Free on-site parking
- Company canteen
Key Responsibilities
- Product Support: Deliver expert advice guidance and solutions for repairs and replacement parts making every customer interaction a positive experience.
- Complaint Resolution: Handle customer complaints with care turning challenges into opportunities to enhance customer satisfaction.
- System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
- Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
- Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
- Communication: Engage with customers across multiple channels including email phone and social media representing the companys values and standards.
What You Bring to the Role
- Experience: At least 12 months in Product Support or Customer Service.
- Education: GCSEs in Maths and English (or equivalent) required; A-Levels preferred.
- Skills: Proficiency in Microsoft Word Excel and PowerPoint.
Skills and Competencies
- Strong verbal and written communication skills.
- Ability to prioritise tasks to meet customer needs.
- Proactive in completing tasks and problem-solving.
- Skilled at managing multiple responsibilities in a fast-paced environment.
Job Ref:HP324
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
