Operations Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are recruiting an Operations Manager on behalf of an established UK-based manufacturing business operating in a low-volume high-value engineering environment. This is a hands-on leadership role with responsibility for end-to-end operational delivery combining production service logistics and customer-facing activity.
The successful candidate will play a key role in ensuring customer commitments are met on time to quality standards and within margin expectations while supporting ongoing business growth and continuous improvement.
The Role
The Operations Manager will act as the central link between engineering production sales and customers ensuring what is sold can be delivered profitably and reliably. The role includes both operational leadership and commercial input with involvement in customer engagement service development and strategic initiatives.
Key Responsibilities
Operational Delivery & Planning
- Own and improve end-to-end delivery performance from order acceptance through to shipment installation commissioning and service
- Lead integrated planning across sales engineering production service and procurement
- Act as escalation point for delivery issues ensuring proactive communication and mitigation
Production & Service Oversight
- Manage and support team leaders across:
- Mechanical production and assembly
- Electrical build calibration and commissioning
- Global service and technical support
- Logistics and order fulfilment
- Ensure activities follow agreed processes and quality standards
- Ensure defects and issues are logged escalated and resolved effectively
Commercial & Margin Awareness
- Deliver financial objectives through sound operational decision-making
- Reduce cost leakage through improved planning sourcing feedback and make-or-buy decisions
- Work closely with Sales Buying and Engineering teams to support commercial outcomes
- Report operational financial performance against budget
Customer & Market Engagement
- Act as a senior operational contact for key customers
- Support development of service offerings training upgrades and aftermarket opportunities
- Contribute operational and technical input into marketing product positioning and business development activity
Leadership & Team Development
- Lead coach and develop team leaders to improve accountability and planning discipline
- Promote a commercially aware customer-focused culture
- Support training skills development and succession planning
Continuous Improvement & Governance
- Improve consistency of operational processes without unnecessary bureaucracy
- Strengthen feedback loops between production service and engineering teams
- Support governance documentation and compliance standards
About You
Essential:
- Engineering background (mechanical and/or electrical)
- Proven experience in operations or production management
- Experience leading technical or production teams
- Strong planning coordination and problem-solving skills
- Commercial awareness and decision-making capability
- Confident communicator with internal teams and customers
- Comfortable in a low-volume high-value manufacturing environment
- Willing to challenge constructively and drive improvement
Desirable:
- Experience with test equipment machinery or capital equipment
- Exposure to service commissioning or calibration activities
- Customer-facing or account support experience
- Involvement in business development or product marketing
- Knowledge of CE / UKCA or regulated machinery environments
- Experience managing subcontract manufacture
Benefits
- Competitive salary up to 50000 (DOE)
- 2530 days annual leave (service related) plus bank holidays
- Life assurance
- Group personal pension plan
- Income protection
- Free on-site parking
- Flexible working hours
- Potential for global travel
If interested please apply here or call Kim to discuss further.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
